Band 5.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 5.0 · Cambridge IELTS 12 · 2026-11-11

IELTS Writing Task 1 question

You work at home and have a problem with a piece of equipment that you use for your job.

Write a letter to the shop or company which supplied the equipment. In your letter

• describe the problem with the equipment
• explain how this problem is affecting your work
• say what you want the shop or company to do

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Student answer (Band 5.0)

Dear sir,

I am writing this letter to about a complaint the equipment that I bought the last month ago work at the home. This printer work not properly.

Perinter more important for my work. Because i made the assingment and printer the paper that now pending the work. sometimes printer stop suddenly and paper not unclear. This printer gateway company and more expensive. printer 10 days work properly and after printer not clear paper. I face the more problem and affecting my work. work to time not complete and i feel very worried.

I want printer chnage the give me new printer and now buy a samsung company. because i have laptop a samsung company. please my printer change and proper piece sell me. I request a your worker affective piece not sale becasue consumers face the more problems and your company of epotaion bad.

Hoping a prompt response,

Yours faithfully,

Jaspreet Kaur.

AI examiner evaluation

Task Achievement / Task Response: Band 6.0

You address all three required points: you identify the printer as the faulty equipment, explain that it stops and leaves work unfinished, and request a replacement. The effect on your work is especially clear in “work to time not complete” and “I feel very worried.” However, some details are unclear or not fully developed, such as what “paper not unclear” means and what happened after the printer worked for ten days. The request for a new printer is understandable, but the reference to buying a Samsung printer and the company’s reputation distracts from the specific remedy you want. Explain the fault precisely and state whether you expect a replacement, repair, or refund to make the request more complete.

Coherence and Cohesion: Band 5.5

The letter has a recognisable structure: an opening complaint, a paragraph about the printer’s effect on your work, and a final request followed by a suitable closing. This gives the reader a basic progression through the task. However, ideas within the paragraphs are sometimes difficult to follow, particularly in “This printer gateway company and more expensive” and “your company of epotaion bad.” Several points are repeated, including that the printer does not work properly and that it affects your work. Use clearer links between the fault, its consequences, and your requested solution, and keep each paragraph focused on one purpose. More precise referencing would also help the reader understand which problem each sentence describes.

Lexical Resource: Band 4.5

You use some relevant vocabulary for the situation, including “printer,” “assignment,” “pending,” “affecting my work,” and “prompt response.” These choices show that you can communicate the main topic. However, the range is basic and several inaccurate word choices or spellings make parts of the letter hard to understand, such as “printer the paper,” “not unclear,” “gateway company,” and “epotaion.” Some phrases also do not fit a formal complaint, including “proper piece sell me.” Choose precise terms for the fault and remedy, such as “paper jam,” “replacement printer,” and “reputation.” Checking spelling and using natural collocations would make your meaning clearer and the tone more appropriate.

Grammatical Range and Accuracy: Band 4.5

You attempt both short statements and longer explanations, and the reader can generally identify the main message. However, sentence structures and verb forms are often inaccurate, as in “I am writing this letter to about a complaint” and “This printer work not properly.” Articles, agreement, and tense also need attention: “the last month ago,” “Perinter more important for my work,” and “sometimes printer stop suddenly” are not formed correctly. Some sentences lack a clear grammatical connection, which makes the explanation of the fault difficult to follow. Practise building complete sentences with a subject and verb, then check verb agreement and tense. For example: “The printer worked properly for ten days, but it has since started jamming.”

See this exact question answered at other band scores. The same prompt compared across bands.

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