Band 6.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.0 · Cambridge IELTS 12 · 2026-11-12

IELTS Writing Task 1 question

You work at home and have a problem with a piece of equipment that you use for your job.

Write a letter to the shop or company which supplied the equipment. In your letter

• describe the problem with the equipment
• explain how this problem is affecting your work
• say what you want the shop or company to do

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Student answer (Band 6.0)

Dear sir ,

I am writing this letter to explain the problelm that i have with one of the equipment that i bought recently from your workshop.

First of all i would like to mention that the keyboard work very well, but the headphone does not ,when i try to connect it to the bluetouth, i tried with many phones but still does not work.

furthermore, when i used them with the cable, i noticed that the sound is very soft, even when i tried to turn up the volume , and this is a big problem for me, because that affect my job as a costumer service agent, for example i can not hear the costumer requests and treat their claims.

I would also appreciate it if you could provide a refund or exchange for my headphones.

I look forward to hearing from you .

yours faithfully.

lamiaa mansour

AI examiner evaluation

Task Achievement / Task Response: Band 6.5

You address all three points: you identify the headphone’s Bluetooth and wired-sound problems, explain that they interfere with your customer-service work, and request a refund or exchange. The example about not hearing customers’ requests makes the impact relevant. This meets the task well, though some details are less fully developed: for instance, you do not say when the equipment was purchased beyond “recently,” or indicate whether you would prefer a refund or replacement. The purpose and requested action are clear, and the letter uses an appropriate formal closing. To strengthen the response further, add a specific purchase detail and make the requested remedy more precise.

Coherence and Cohesion: Band 6.5

The letter follows a sensible sequence: it introduces the complaint, describes the faults, explains their effect on your work, and states the action you want. Paragraph breaks help distinguish these stages, and phrases such as “First of all,” “Furthermore,” and “for example” guide the reader. However, the linking is somewhat mechanical, and the first two problem details are crowded into long sentences with limited punctuation, making the progression less smooth. The reference in “that affect my job” is also not fully clear. Use fewer, more natural transitions and separate the Bluetooth fault, wired sound, and work impact into clearly punctuated sentences to make the organisation more fluent.

Lexical Resource: Band 5.0

You use enough topic-related vocabulary to communicate the complaint, including “Bluetooth,” “cable,” “volume,” “refund,” and “exchange.” The main message remains understandable, but the range is limited and several word-choice, collocation, and spelling problems reduce precision. For example, “one of the equipment” is not a natural expression, “the sound is very soft” is less precise than a phrase describing low volume, and “treat their claims” does not clearly convey handling customer complaints. There are also noticeable spellings such as “problelm,” “bluetouth,” and “costumer.” Build a small set of accurate phrases for describing faults and customer-service duties, and check spelling carefully before submitting.

Grammatical Range and Accuracy: Band 5.0

You attempt both simple statements and longer sentences with subordinate clauses, such as the explanation beginning “because that affect my job.” This shows some range, and the reader can generally follow the intended meaning. However, control is inconsistent: “the keyboard work” needs subject–verb agreement, “when I try to connect it … still does not work” has an incomplete or unclear clause structure, and “that affect my job” needs a correctly formed verb. Articles and sentence boundaries also need attention, as in “one of the equipment” and the run-on sentence joining the wired sound problem to its effect. Practise checking agreement, complete clauses, and punctuation, then read each sentence aloud to identify where a full stop is needed.

See this exact question answered at other band scores. The same prompt compared across bands.

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