Band 6.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.0 · Cambridge IELTS 12 · 2026-11-13

IELTS Writing Task 1 question

You work at home and have a problem with a piece of equipment that you use for your job.

Write a letter to the shop or company which supplied the equipment. In your letter

• describe the problem with the equipment
• explain how this problem is affecting your work
• say what you want the shop or company to do

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Student answer (Band 6.0)

Dear sir or madam ,

I am writing to complain about the piece of equipment I bought from your company. I bought a laptop from your company for my work at home .

The problem is that the laptop turns off suddenly while i am working, sometimes it does not start at all, and the battery also does not charge properly. It becomes very hot after only a short time. I tried to restart it many times but the problem is still there .

This problem effecting my work . I work from home every day . I need my laptop for online meetings , emails and making reports. Because of this problem I have missed two meetings and I have also not able to send work on time . This problem create a lot of trouble and stress for me and also for my company.

I would like to repair my laptop as soon as possible, or replace it with new on if it cannot be repaired, I have also receipt and the laptop is still under warranty.

Yous faithfully,

Kinza waqar

AI examiner evaluation

Task Achievement / Task Response: Band 7.0

You address all three points clearly: you describe several faults (unexpected shutdowns, failure to start, charging problems and overheating), explain the impact through missed meetings and late work, and request repair or replacement under warranty. The purpose is clear from the opening, and the details about your work make the complaint relevant and convincing. To strengthen the response further, make the requested action more precise—for example, ask the company to arrange collection or inspection and state when you expect a reply. The final request is understandable, but its conditions and supporting details could be expressed more clearly. Overall, the letter fulfils the task and supports its main points, though the remedy could be developed more fully.

Coherence and Cohesion: Band 6.5

The letter has a clear overall arrangement: the opening states the reason for writing, followed by paragraphs on the faults, their effect on your work, and the remedy you want. This makes the progression easy to follow. You also use links such as “Because of this problem” to connect the equipment faults with their consequences. However, some connections are repetitive, particularly the repeated use of “problem,” and the final request combines repair, replacement and warranty information in one long sentence. Separate these ideas and use clearer transitions or reference words to make the relationships more natural. The greeting and sign-off are appropriate in purpose, although consistent punctuation and formatting would make the letter look more polished.

Lexical Resource: Band 5.5

Your vocabulary is sufficient to communicate the complaint and its consequences, with useful task-related terms such as “online meetings,” “battery,” “warranty,” and “receipt.” The range is nevertheless limited, and several phrases are repetitive or imprecise: “problem” appears often, while “a lot of trouble and stress” is general rather than specific. There are also noticeable word-form or spelling choices, including “effecting” where “affecting” is needed and “Yous” in the sign-off. These do not prevent the reader from understanding the message, but they reduce precision and naturalness. Aim for more specific complaint vocabulary and check spelling and collocations before submitting.

Grammatical Range and Accuracy: Band 5.5

You communicate the main information using a mix of short statements and longer sentences, and several sentences are clear, such as “I need my laptop for online meetings, emails and making reports.” However, errors occur in basic sentence construction and verb forms. For example, “This problem effecting my work” needs a finite verb (“This problem is affecting my work”), and “I have also not able to send work on time” needs “been” after “have.” In “This problem create,” the subject requires “creates.” The final sentence also joins two requests with a comma, creating a run-on structure. Use complete clauses, check subject–verb agreement and auxiliary verbs, and divide long requests into separate sentences.

See this exact question answered at other band scores. The same prompt compared across bands.

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