Band 6.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.0 · Cambridge IELTS 12 · 2026-11-13

IELTS Writing Task 1 question

You work at home and have a problem with a piece of equipment that you use for your job.

Write a letter to the shop or company which supplied the equipment. In your letter

• describe the problem with the equipment
• explain how this problem is affecting your work
• say what you want the shop or company to do

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Student answer (Band 6.0)

Dear Sir or Madam,

I am reaching out to you to express my concern regarding laptop's battery health that I purchased last month from your shop.

Initally, the problem that I have experiencing is its battery health which is falling down day by day which making the laptop slow as a result of which its processing time increasing. Beside this, it takes more time to get charge which makes problem more worse.

Furthermore, I am working with multinational company from home so there are multiple projects that I have to finish before deadline, due to its slow charging affecting my productivity as well as my concentration.

I would be grateful if its repair can be done without any charges from your shop as I have one year guranttee card. Also, if possible exchange this laptop with new one which would be more beneficial for me.

I hope for your positive response.

Yours faithfully,

Priya

AI examiner evaluation

Task Achievement / Task Response: Band 7.0

You address all three points clearly: you identify the laptop’s battery problem, explain that slow charging and processing are affecting your productivity and concentration, and request a free repair or replacement. The purpose is clear from the opening, and the one-year guarantee gives a relevant reason for your request. This meets the task well. To make the ideas more fully developed, describe the fault more precisely—for example, how quickly the battery loses charge or whether the laptop shuts down—and specify which solution you prefer if repair is not possible. A more explicit closing request for a response or next steps would also make the letter’s purpose even more complete.

Coherence and Cohesion: Band 6.5

The letter has a clear overall sequence: you introduce the complaint, describe its effect on your work, and then state what action you want. Paragraphing supports this progression, and linking expressions such as “Furthermore” and “Also” help connect the points. The organisation is therefore coherent, though some connections feel mechanical or unclear. For instance, “Beside this” introduces an additional symptom, while the following sentence links slow charging to reduced productivity without clearly distinguishing its effect from the laptop’s slow processing. Use more precise transitions and references, and make the relationship between each fault and its work impact explicit. The final request could also be separated into a clearer primary solution and an alternative.

Lexical Resource: Band 5.5

You use relevant vocabulary for a complaint, including “battery health,” “processing time,” “productivity,” and “guarantee card,” so the reader can understand the main issue. However, several word choices and collocations are inaccurate or awkward, which limits precision: “battery health … falling down,” “get charge,” and “makes problem more worse” do not sound natural in this context. There are also spelling errors in “Initally” and “guranttee.” Choose standard expressions such as “the battery is deteriorating,” “takes longer to charge,” and “makes the problem worse.” A wider range of precise terms for the fault and the remedy would make the complaint sound more fluent and professional.

Grammatical Range and Accuracy: Band 5.5

You attempt some longer sentence structures, particularly when explaining how the fault affects your work, and the overall meaning remains understandable. However, errors in verb forms, agreement, articles, and sentence construction are noticeable. For example, “the problem that I have experiencing” needs a corrected verb form, while “which is falling down day by day which making” has faulty clause structure. In “its processing time increasing,” the verb is also missing. The sentence beginning “I am working with multinational company” needs an article, and “if its repair can be done” is not formed as a complete, natural request. Practise building accurate simple sentences first, then combine them with subordinate clauses.

See this exact question answered at other band scores. The same prompt compared across bands.

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