Band 7.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 7.0 · Cambridge IELTS 12 · 2026-07-27

IELTS Writing Task 1 question

You work at home and have a problem with a piece of equipment that you use for your job.

Write a letter to the shop or company which supplied the equipment. In your letter

• describe the problem with the equipment
• explain how this problem is affecting your work
• say what you want the shop or company to do

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Student answer (Band 7.0)

Dear Sir or Madam,

I hope you are doing well.

I am writing this letter with concern that I have been asked to work from home while working from home, I am suffering issues with the given headset mic.

I have come to know that my voice is not clearly passing through to the customer. Even the customer feels difficulty hearing my voice accurately.

Personally, I was so affected and suffering problems dealing with customers; as a result, I have to transfer their call to another help & support employee. Moreover, some employees are getting angry with me and filing complaints against me with the company.

In this situation, I would like to request for replace me a new mic as soon as possible. So that I can immediately start my work. I would be very happy if the company could deliver at my home address.

Please and thank you for your time and consideration.

Yours faithfully,

Trivedi Harshil

AI examiner evaluation

Task Achievement / Task Response — Band 7.5

The letter addresses all three bullet points of the prompt: describing the problem, explaining the impact on work, and requesting a solution. The tone is generally appropriate for a formal letter. However, the development of ideas is somewhat limited. For instance, the explanation of the impact on work is clear, but the request for a replacement could be more detailed regarding the specific model or warranty details to sound more professional. Overall, the response fulfills the requirements of the task effectively, providing a clear purpose and a logical flow of information.

Coherence and Cohesion — Band 7.0

The letter is organized into logical paragraphs, which helps the reader follow the narrative. The progression of ideas is clear, moving from the problem to the consequences and finally to the requested action. Cohesive devices are used, such as 'Moreover' and 'as a result,' though some transitions feel slightly mechanical. The opening and closing salutations are correct for a formal letter. While the structure is sound, the use of cohesive devices could be more varied to improve the flow between sentences and paragraphs.

Lexical Resource — Band 6.5

The vocabulary is adequate for the task and allows the message to be conveyed clearly. There are some instances of slightly awkward phrasing, such as 'request for replace me a new mic,' which is grammatically incorrect and uses imprecise vocabulary. More precise collocations would enhance the professional tone. For example, instead of 'suffering issues,' 'experiencing technical difficulties' would be more appropriate. The range of vocabulary is sufficient to communicate the situation, but it lacks the sophistication required for higher band scores.

Grammatical Range and Accuracy — Band 6.5

The letter contains a mix of simple and complex sentence structures. There are several grammatical errors, such as 'I am writing this letter with concern that I have been asked to work from home while working from home' (repetitive and slightly confusing) and 'request for replace me a new mic' (incorrect verb form). While these errors do not prevent the reader from understanding the message, they occur frequently enough to impact the overall fluency. To improve, focus on sentence construction and ensuring that verbs and prepositions are used correctly.

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