Band 7.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 7.0 · Cambridge IELTS 12 · 2026-07-28

IELTS Writing Task 1 question

You work at home and have a problem with a piece of equipment that you use for your job.

Write a letter to the shop or company which supplied the equipment. In your letter

• describe the problem with the equipment
• explain how this problem is affecting your work
• say what you want the shop or company to do

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Student answer (Band 7.0)

Hello,

hope you are doing well.

I am writing this letter to make complain about the laptop I had purchased last month from your location.

The laptop that I bought was of HP 6th Generation and I have its receipt with me. Last month when i purchased that, it was in good condition but from last week, I am having problem working with it. The main problem is the network. Whenever I am trying to connect this laptop with the Wi-Fi, it shows an error notification and does not connect.

Moreover, I am unable to use the Microsoft apps in this laptop. Some of them does not have proper features to work with.

As I am working from home, it is affecting my professional life. I tried to resolve the issue by myself but it was not working. I request you to change the laptop or give me the proper instructions to tackle with this problem.

It would be very helpful if you understand my situation and resolve this as soon as possible.

I would be waiting to your response.

Thank you

Yours Sincerely,

Simranjit Kaur

AI examiner evaluation

Task Achievement / Task Response — Band 7.5

The response covers all three bullet points required by the task. You clearly described the technical issues with the laptop, explained the impact on your work-from-home situation, and stated your desired outcome (replacement or instructions). The tone is appropriate for a formal letter. To improve, you could provide slightly more specific details about the 'error notification' or the specific Microsoft apps that are failing, which would help in fully developing the ideas to a higher band level. However, all parts of the prompt are addressed effectively.

Coherence and Cohesion — Band 7.0

The letter is logically organized with a clear introduction, body, and conclusion. You use basic cohesive devices such as 'Moreover' and 'As I am working' to link ideas. However, the paragraphing is somewhat limited; the entire body of the letter is grouped into one block. Using separate paragraphs for the problem description, the impact, and the requested action would improve the visual structure and flow. Additionally, some transitions are a bit mechanical, but the overall progression of information is easy to follow.

Lexical Resource — Band 6.5

You demonstrate an adequate range of vocabulary for the task, such as 'professional life', 'notification', and 'resolve'. There are some minor inaccuracies in word choice, such as 'make complain' (should be 'make a complaint') and 'tackle with' (should be 'tackle' or 'deal with'). While the vocabulary is sufficient to convey your meaning clearly, it lacks the variety and precision of less common lexical items that would be required for a higher band score. The language is functional and appropriate for the context.

Grammatical Range and Accuracy — Band 6.5

You use a mix of simple and complex sentence structures. There are several grammatical errors, such as 'Some of them does not have' (subject-verb agreement: 'do not have') and 'I would be waiting to your response' (preposition error: 'waiting for'). Additionally, there are minor punctuation and capitalization issues, such as 'i' instead of 'I'. While these errors are noticeable, they do not impede communication. To reach a higher band, you should aim for more error-free sentences and ensure consistent subject-verb agreement.

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