Band 7.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 7.0 · Cambridge IELTS 12 · 2026-07-31

IELTS Writing Task 1 question

You work at home and have a problem with a piece of equipment that you use for your job.

Write a letter to the shop or company which supplied the equipment. In your letter

• describe the problem with the equipment
• explain how this problem is affecting your work
• say what you want the shop or company to do

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Student answer (Band 7.0)

Dear Sir or Madam,

I am writing to express my dissatisfaction with the laptop I recently bought from your store. I purchased HP Pavalion laptop and I was assured by one of your sales representative that this laptop will meet my requirements as I am mostly working from home.

After using it for 1 month, I started facing problems with the display and temperature of the body. it is touchscreen laptop, but I can hardly use that feature as it is not working it properly, so that it really affects my work while demonstrating the PPT to my team. Another concern is It is getting badly hot after using it continuously for 4 hours and that force me to stop working.

I would greatly appreciate if your technician could fix this issues as soon as possible as it is still under warranty or replace it with new one.

Best regards,

Sisil Rajput

AI examiner evaluation

Task Achievement / Task Response — Band 7.5

The letter successfully addresses all three bullet points required by the prompt. You clearly describe the technical issues with the laptop, explain the negative impact on your work (specifically regarding PPT presentations and productivity), and state your desired outcome (repair or replacement). The tone is appropriate for a formal complaint letter. To reach a higher band, you could provide slightly more detail regarding the specific nature of the display issue or the specific type of work you perform, which would further develop the ideas and demonstrate a more comprehensive response to the task requirements.

Coherence and Cohesion — Band 7.0

The letter is logically organized with a clear introduction, body paragraphs, and a closing. Each paragraph focuses on a distinct aspect of the task. You use basic cohesive devices such as 'Another concern is' and 'as soon as possible' to link ideas. However, the transition between the description of the problem and the impact on your work could be smoother. The paragraphing is appropriate, but the overall flow is somewhat mechanical. To improve, try using a wider variety of linking words and ensure that referencing (e.g., 'it') is always clear to the reader.

Lexical Resource — Band 6.5

You demonstrate an adequate range of vocabulary for the task, using terms like 'dissatisfaction', 'requirements', and 'continuously'. However, there are some minor inaccuracies and word-choice errors, such as 'it is touchscreen laptop' (missing an article) and 'fix this issues' (number agreement error). While the vocabulary is sufficient to convey your meaning clearly, it lacks the precision and variety required for a higher band. Incorporating more sophisticated collocations related to technical equipment or customer service would enhance your score.

Grammatical Range and Accuracy — Band 6.5

You use a mix of simple and complex sentence structures, which is appropriate for this task. However, there are several grammatical errors that persist throughout the text, such as 'this laptop will meet' (should be 'would meet' to match the past tense context), 'it is touchscreen laptop' (missing 'a'), and 'that force me' (should be 'forces'). While these errors do not impede communication, they are frequent enough to prevent a higher score. Focusing on subject-verb agreement and article usage will significantly improve the accuracy of your writing.

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