Band 6.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.5 · Cambridge IELTS 12 · 2026-08-09

IELTS Writing Task 1 question

You work at home and have a problem with a piece of equipment that you use for your job.

Write a letter to the shop or company which supplied the equipment. In your letter

• describe the problem with the equipment
• explain how this problem is affecting your work
• say what you want the shop or company to do

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Student answer (Band 6.5)

Dera Sir,

I hope you are doing well. I am writing this letter to inform you about my laptop which I have bought last month. However, it helps me a lot as I am using it for my daily meetings and projects.

To begin with, I have been facing problem with my new laptop charging. Moreover, the charging stays remain only for 2 hours. Due to this reason, it has been affecting my projects and daily meetings with client. However, if you could assist me with the replacement or refund , it would be great help for me. Furthermore, It has also 2 years of warranty and it covers all the damage of new laptop. So that, I can start working on it as soon as possible. I would really appreciate your help with the entire process. Let me know if you need any further details. I am looking forward to hearing from you soon.

Thank you for your prompt attention to this matter.

Yours sincerely,

Riddhi

AI examiner evaluation

Task Achievement / Task Response — Band 6.5

The letter addresses all three bullet points required by the task: describing the problem, explaining the impact on work, and requesting a solution. The tone is appropriate for a formal letter. However, the development of ideas is somewhat limited. For instance, the explanation of the impact on work is brief, and the request for a replacement or refund could be more clearly articulated in terms of the desired outcome. While the task is fully addressed, the ideas could be expanded slightly to provide a more professional and persuasive tone, which would move the response into a higher band.

Coherence and Cohesion — Band 6.5

The letter is logically organized with a clear beginning, middle, and end. Paragraphing is used, although the structure is slightly disjointed due to the short length of the paragraphs. Cohesive devices such as 'To begin with', 'Moreover', and 'Furthermore' are used to connect ideas, though some are used mechanically. The referencing is generally clear, and the flow of information is easy to follow. To improve, ensure that each paragraph focuses on a single, well-developed idea to enhance the overall progression of the letter.

Lexical Resource — Band 6.0

The vocabulary is adequate for the task, allowing the student to communicate the problem effectively. There are some minor errors in word choice, such as 'the charging stays remain', which is redundant and grammatically awkward. The student uses some functional vocabulary like 'replacement', 'refund', and 'warranty', which is appropriate for the context. To reach a higher band, the student should aim for more precise collocations and avoid repetitive phrasing. The range is sufficient to convey the message clearly, but lacks the flexibility and sophistication required for higher scores.

Grammatical Range and Accuracy — Band 6.0

The response contains a mix of simple and complex sentence structures. There are several grammatical errors, such as 'which I have bought last month' (should be 'which I bought last month' due to the specific time reference) and 'It has also 2 years of warranty' (should be 'It also has a 2-year warranty'). Additionally, there are minor punctuation and spelling errors, such as 'Dera' instead of 'Dear'. While these errors do not impede communication, they occur frequently enough to prevent a higher score. Focusing on verb tense consistency and article usage would significantly improve the accuracy.

See this exact question answered at other band scores — the same prompt compared across bands.

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