Band 6.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.5 · Cambridge IELTS 12 · 2026-08-13

IELTS Writing Task 1 question

You work at home and have a problem with a piece of equipment that you use for your job.

Write a letter to the shop or company which supplied the equipment. In your letter

• describe the problem with the equipment
• explain how this problem is affecting your work
• say what you want the shop or company to do

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Student answer (Band 6.5)

Dear Sir/Madam,

I am writing this letter to complain about a piece of equipment that I recently bought from your company.

It is a computer monitor that I used for my work at home.

The problem with the monitor is that it becomes turn off after being used for 20 to 30 minutes. Moreover, sometimes the screen get dark and I am unable to see anything. I checked all the cables and connections but this problem is continuing.

This issue is afftecting my work at home as I am using my computer for several hours every day. When it suddenly turns off, I cannot fully concentrate on my work again and unable to finish my tasks on time that gives me stress.

I would appreciate if u would repair or replace it. If replacement is not possible, I would like to have my full refund. I have all the purchacing details on the receipt such as date of purchase, warranty and price value.

I would like to hearing from you soon.

Yours Faithfully

Amandeep

AI examiner evaluation

Task Achievement / Task Response — Band 7.0

You have successfully addressed all three bullet points required by the prompt. You described the technical problem clearly, explained the negative impact on your professional productivity, and stated your desired resolution (repair, replacement, or refund). The tone is appropriate for a formal letter of complaint. The ideas are relevant and well-developed, ensuring the reader understands the urgency of the situation. To reach a higher band, ensure that the opening and closing are fully integrated into the letter's flow and that all specific details, such as the product model or purchase date, are included to make the request more actionable.

Coherence and Cohesion — Band 6.5

The letter is logically organized with a clear progression of ideas. Each paragraph focuses on a specific aspect of the task, which helps the reader follow your argument easily. You use basic cohesive devices like 'Moreover' and 'If' to connect your thoughts. However, the transition between the problem description and the impact on your work could be smoother. To improve, try using a wider variety of linking words or phrases to connect sentences more fluidly, and ensure that the paragraphing remains consistent throughout the letter.

Lexical Resource — Band 6.0

You demonstrate an adequate range of vocabulary for this task, using terms like 'equipment', 'connections', and 'warranty' correctly. There are some minor errors, such as 'purchacing' (purchasing) and 'price value' (which is slightly redundant). While the vocabulary is sufficient to convey your meaning clearly, it is somewhat limited in terms of sophistication. To achieve a higher score, try to incorporate more precise collocations and avoid repetitive phrasing. For example, instead of saying the screen 'get dark', you could use 'flickers' or 'becomes unresponsive'.

Grammatical Range and Accuracy — Band 6.0

You use a mix of simple and complex sentence structures. However, there are several grammatical errors that occur throughout the text, such as 'it becomes turn off' (it turns off), 'I am unable to see' (I am unable to see), and 'I would like to hearing' (I would like to hear). Additionally, there is a minor punctuation error in the closing ('Yours Faithfully' should be 'Yours faithfully'). While these errors do not impede communication, they are frequent enough to prevent a higher score. Focusing on subject-verb agreement and verb forms will significantly improve your accuracy.

See this exact question answered at other band scores — the same prompt compared across bands.

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