Band 6.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.0 · Cambridge IELTS 12 · 2026-08-16

IELTS Writing Task 1 question

You work at home and have a problem with a piece of equipment that you use for your job.

Write a letter to the shop or company which supplied the equipment. In your letter

• describe the problem with the equipment
• explain how this problem is affecting your work
• say what you want the shop or company to do

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Student answer (Band 6.0)

Dear Sir/Madam,

I am writing this letter to complain about the laptop that I bought from your shop last week.

This is harshdeep kaur, I was working online in IT Company. About a week ago, I bought a laptop from your shop, it is of dell company with latest model. I just want to inform you , I got a problem in charging the laptop. I had tried to charge the laptop many times but I am not able to do it.

As, I am a person who daily use a laptop about 7 to 8 hours as I am working online. Because of this problem, I am not able to do my job on time. So, it will effect my job.

I am writing this letter to replace this one with new laptop as I bought it a week ago. Secondly, Could you please do it in as soon as possible because I need it for my job. I will give my Phone number [redacted phone] and my email id [redacted email] you need any assistance please contact me.

I am looking forward to hearing from you soon.

Yours faithfully,

Harshdeep Kaur.

AI examiner evaluation

Task Achievement / Task Response — Band 6.5

You have successfully addressed all three bullet points in the prompt: describing the problem, explaining the impact on your work, and stating your desired resolution. The tone is appropriate for a formal letter of complaint. However, the development of ideas is somewhat basic. For instance, while you mention the charging issue, providing more specific details about what happens when you plug it in (e.g., 'the indicator light does not turn on') would make the complaint more effective. The letter clearly communicates your needs, but expanding slightly on the consequences of the delay would strengthen the response further.

Coherence and Cohesion — Band 6.0

The letter follows a logical structure with clear paragraphing, which helps the reader follow your argument. You use basic cohesive devices such as 'Secondly' and 'As', though some transitions feel a bit mechanical. The referencing is generally clear, but there are some minor issues with sentence flow, such as the abrupt transition between introducing yourself and describing the product. To improve, try to use a wider variety of linking words and ensure that sentences within paragraphs are more tightly connected to create a smoother, more professional flow.

Lexical Resource — Band 6.0

Your vocabulary is adequate for the task, allowing you to communicate the problem clearly. You use some relevant terms like 'complain', 'assistance', and 'replace'. However, the range is somewhat limited and repetitive. There are also some minor inaccuracies in word choice, such as 'it is of dell company' instead of 'it is a Dell laptop'. To reach a higher band, try to incorporate more precise terminology related to technical equipment and avoid repeating simple phrases like 'I am writing this letter' or 'from your shop'.

Grammatical Range and Accuracy — Band 5.5

You demonstrate a mix of simple and complex sentence structures. While the meaning is always clear, there are frequent grammatical errors, particularly with articles (e.g., 'in IT Company' should be 'in an IT company') and punctuation (e.g., 'As, I am' contains an unnecessary comma). There are also issues with verb tense consistency and sentence fragments. While these errors do not impede communication, they occur frequently enough to prevent a higher score. Focusing on subject-verb agreement and correct article usage will significantly improve your accuracy.

See this exact question answered at other band scores — the same prompt compared across bands.

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