Band 5.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 5.0 · Cambridge IELTS 12 · 2026-08-16

IELTS Writing Task 1 question

You work at home and have a problem with a piece of equipment that you use for your job.

Write a letter to the shop or company which supplied the equipment. In your letter

• describe the problem with the equipment
• explain how this problem is affecting your work
• say what you want the shop or company to do

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Student answer (Band 5.0)

Dear Sir/ Madam,

I am writing to let you know that, i am a part of your company where i working remotely. While, there have one VPN facility provided by organization, which cannot working in good condition.

The concern is that, at my hope their have two wifi connection one of them is private use and other for professional uses that franchise property. The office material not going well because of electric plugged issue. This is the very loose from the began.

This can led to me on my responsible work where not completed my task on proper time. However, sometime it can affecting on my submitted data in our office.

I wanted to requested your department, send the electrician at home to repair the plugged or replace them in brand new product.

I look forward to hearing from you to resolve situation and completed at soon.

Faithfully,

Mansi Patel.

AI examiner evaluation

Task Achievement / Task Response — Band 5.5

The letter addresses all three bullet points: describing the problem, explaining the impact on work, and requesting a solution. However, the development of these ideas is hindered by unclear expression. For instance, the description of the 'electric plugged issue' is confusing and does not clearly explain what the equipment is or why it is faulty. While the purpose of the letter is clear, the lack of precision in describing the technical problem makes it difficult for the reader to understand the specific nature of the request. To improve, ensure that the problem is described in a way that is logical and easy for a service provider to understand.

Coherence and Cohesion — Band 5.0

The letter is divided into paragraphs, which is a positive feature. However, the logical flow is frequently interrupted by awkward phrasing and grammatical errors. The use of cohesive devices is limited and sometimes misused, such as the transition 'While, there have one VPN facility', which does not connect ideas effectively. The progression of ideas is somewhat disjointed, particularly in the second paragraph where the explanation of the home office setup is confusing. Improving the use of linking words and ensuring that each sentence follows logically from the previous one would significantly enhance the coherence of the response.

Lexical Resource — Band 5.0

The vocabulary is quite limited and often inaccurate, which occasionally impedes communication. Phrases like 'electric plugged issue' and 'this is the very loose from the began' are non-standard and difficult to interpret. There is a reliance on basic vocabulary, and the student struggles to use appropriate terminology for a professional request. To reach a higher band, the student should focus on learning collocations related to office equipment and formal letter writing, and avoid translating directly from their first language, which seems to be the cause of several unnatural expressions.

Grammatical Range and Accuracy — Band 5.0

The response contains frequent grammatical errors that affect readability. There are persistent issues with verb tenses ('i working', 'cannot working'), subject-verb agreement ('there have one VPN'), and sentence structure. Many sentences are fragmented or lack the necessary articles and prepositions. While the student attempts to use complex structures, these are often faulty, leading to a lack of clarity. To improve, the student needs to focus on basic sentence construction, ensuring that subjects and verbs agree and that tenses are used consistently throughout the letter.

See this exact question answered at other band scores — the same prompt compared across bands.

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