Band 7.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 7.0 · Cambridge IELTS 12 · 2026-08-18

IELTS Writing Task 1 question

You work at home and have a problem with a piece of equipment that you use for your job.

Write a letter to the shop or company which supplied the equipment. In your letter

• describe the problem with the equipment
• explain how this problem is affecting your work
• say what you want the shop or company to do

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Student answer (Band 7.0)

Dear Sir or Madam,

I am writing to report a problem with my laptop that I bought from you. It is a latest generation laptop that comes with high end hardware and I paid $5000 for it. It was expected to work seamlessly as per your claims and it is still under warranty.

The issue with the laptop is that constantly turns off while opreating and the performance has significantly decreased as compared to when I first used it. As I work from, and my job require significant use of computer pr instance to make presentation and attend online meeting, I am not able to work properly. Due to all of these problem my work performance has also been impacted.

Therepre, I want you to give me immediate solution for this problem. As my laptop is still under warranty I want you to fix my laptop as soon as possible and while, my laptop is under repair I want you to send me a spare laptop to do work meanwhlie.

I look forward to hearing from you,

Kind regards,

Ash

AI examiner evaluation

Task Achievement / Task Response — Band 7.5

The response covers all three bullet points required by the task. You clearly describe the laptop issue, explain the impact on your work (presentations and meetings), and state your requirements for a repair and a temporary replacement. The tone is appropriate for a formal letter of complaint. To reach a higher band, ensure that your ideas are slightly more developed; for instance, you could specify the exact nature of the 'performance decrease' to provide more detail. However, the task is fully addressed, and the purpose of the letter is clear throughout.

Coherence and Cohesion — Band 7.0

The letter is logically organized into clear paragraphs, each serving a specific purpose. You use some cohesive devices such as 'Due to all of these problems' and 'Therefore' to link ideas. However, the flow is occasionally interrupted by minor mechanical errors, such as the missing word in 'As I work from' and the spelling error 'Therepre'. The use of paragraphing is appropriate, and the progression of ideas from the problem to the impact and finally the requested solution is logical and easy to follow.

Lexical Resource — Band 6.5

You demonstrate a sufficient range of vocabulary to convey your message clearly, such as 'high end hardware', 'seamlessly', and 'under warranty'. There are some spelling errors, such as 'opreating' and 'meanwhlie', and a minor collocation issue with 'give me immediate solution' (should be 'provide me with an immediate solution'). While these errors are noticeable, they do not impede communication. To improve, focus on proofreading for common spelling mistakes and using more precise collocations to enhance the professional tone of your correspondence.

Grammatical Range and Accuracy — Band 6.0

You use a mix of simple and complex sentence structures, such as 'As I work from... I am not able to work properly.' There are several grammatical slips, such as 'my job require' (subject-verb agreement) and 'constantly turns off' (missing subject 'it'). Additionally, there is a missing word in 'As I work from' and a punctuation error in 'pr instance'. While these errors are frequent, they do not prevent the reader from understanding your meaning. Increasing your control over subject-verb agreement and sentence construction will help elevate your score.

See this exact question answered at other band scores — the same prompt compared across bands.

Browse more IELTS Writing model answers or get your own writing scored by the same AI examiner.