Band 6.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.5 · Cambridge IELTS 12 · 2026-08-22

IELTS Writing Task 1 question

You work at home and have a problem with a piece of equipment that you use for your job.

Write a letter to the shop or company which supplied the equipment. In your letter

• describe the problem with the equipment
• explain how this problem is affecting your work
• say what you want the shop or company to do

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Student answer (Band 6.5)

Dear Sir or Madam,

I am writing this letter to notify you a problem in my recently received, laptop, its auto screen's light intensity cannot adjust automatically or manually, even through force buttons. I tried to fix it through some driver updates, and setting changes but unfortunately, nothing works for it and It remains at high intensity all the time.

I am working online and I have at least 8 hours of screen time in a day. Because my screen always remain at high intensity, it creates irritation in my eyes. Moreover, I start feeling headache after few hours of my work which eventually results in low efficiency and eyes strain. This problem not only does effect my work but also my mental and physical health.

Now, I would like to request you to either replace the laptop with new one or arrange a quick repair for this issue so that I could do my work smoothly without any pain.

For your records, I have also generated a service ticket. Please let me know, if any other information required.

Regards

Ash

AI examiner evaluation

Task Achievement / Task Response — Band 6.5

You have successfully addressed all three bullet points in the prompt. You clearly described the technical issue with the laptop screen, explained the negative impact on your work and health, and provided a clear request for a resolution. The tone is appropriate for a formal letter of complaint. The ideas are well-developed and relevant to the task. To reach a higher band, ensure that the opening and closing are fully integrated into the flow of the letter and that the purpose is stated with slightly more professional precision.

Coherence and Cohesion — Band 6.5

The letter is logically organized into distinct paragraphs, each serving a specific purpose. You use some cohesive devices such as 'Moreover' and 'For your records' to link ideas. However, the flow between sentences is occasionally slightly mechanical. For example, the transition between the description of the problem and the impact could be smoother. The use of paragraphing is appropriate, and the progression of ideas is clear throughout the text, making it easy for the reader to follow your argument and request.

Lexical Resource — Band 6.0

You have an adequate range of vocabulary to convey your meaning effectively. Phrases like 'service ticket' and 'intensity' are appropriate for the context. However, there are some minor inaccuracies in word choice and collocation, such as 'force buttons' (likely meaning 'physical buttons') and 'result in low efficiency and eyes strain' (should be 'eye strain'). While these errors do not impede communication, they prevent the use of vocabulary from appearing more sophisticated or precise. Expanding your range of collocations would help improve this score.

Grammatical Range and Accuracy — Band 6.0

You demonstrate a mix of simple and complex sentence structures. There are several grammatical errors, such as 'notify you a problem' (missing 'of'), 'its auto screen's light intensity' (awkward phrasing), and 'does effect' (should be 'affect'). Additionally, there are some punctuation issues, such as unnecessary commas after 'received' and 'laptop'. While these errors are noticeable, they do not prevent the reader from understanding your message. To improve, focus on subject-verb agreement and the correct usage of verbs like 'affect' versus 'effect'.

See this exact question answered at other band scores — the same prompt compared across bands.

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