Band 7.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 7.0 · Cambridge IELTS 12 · 2026-08-22

IELTS Writing Task 1 question

You work at home and have a problem with a piece of equipment that you use for your job.

Write a letter to the shop or company which supplied the equipment. In your letter

• describe the problem with the equipment
• explain how this problem is affecting your work
• say what you want the shop or company to do

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Student answer (Band 7.0)

Dear Sir/Madam,

I am writing regarding a piece of equipment supplied by your shop which is not functioning properly and is causing a great difficulty in my daily work.

The problem is with the keyboard supplied along with the computer which I purchased from your shop last month. Some keys of that keyboard do not function properly while typing, and result in error in my typing.

As I work from home for a reputable company, I need to write a lot of important emails every day to my acquaintances, and having this typing issue is negatively impacting my work productivity.

I would request you to kindly replace the defective keyboard on an urgent basis and arrange the delivery of a new keyboad to my home address. I have attached the receipt along with this email.

Your attention to this matter is of dire importance, and I look forward to your prompt reply acknowledging this matter.

Kind regards,

Rashpal Kaur

AI examiner evaluation

Task Achievement / Task Response — Band 7.5

The letter successfully addresses all three bullet points of the prompt. You clearly describe the malfunctioning keyboard, explain the impact on your work productivity, and state your desired outcome (a replacement). The tone is appropriate for a formal letter of complaint. The ideas are well-developed and the purpose of the letter is clear from the outset. To reach a higher band, you could provide slightly more specific detail regarding the nature of the keyboard issue (e.g., specific keys sticking or failing to register) to further enhance the clarity of the complaint.

Coherence and Cohesion — Band 7.0

The letter is logically organized with a clear progression of ideas. Each paragraph serves a distinct purpose, moving from the introduction of the problem to the impact and finally the requested action. You use appropriate cohesive devices such as 'As I work...' and 'I would request you to...', which help the text flow smoothly. The paragraphing is appropriate for a formal letter. To improve, you could use a wider variety of linking words to connect sentences more fluidly, though the current structure is already quite effective and easy to follow.

Lexical Resource — Band 6.5

You demonstrate an adequate range of vocabulary for the task, using terms like 'functioning properly', 'reputable company', and 'defective'. The language is natural and fits the context of a formal complaint. There is a minor spelling error ('keyboad'), but this does not impede communication. To move into the higher bands, try to incorporate more precise or sophisticated collocations, such as 'rectify the situation' instead of 'do' or 'hinder my professional output' instead of 'impacting my work productivity'.

Grammatical Range and Accuracy — Band 7.0

The grammar is generally accurate, and you use a mix of simple and complex sentence structures effectively. Most sentences are error-free, and the punctuation is handled well. There are no major grammatical slips that cause confusion. To achieve a higher score, you could experiment with more varied complex sentence structures, such as using conditional clauses (e.g., 'If the keyboard were replaced promptly, it would significantly alleviate the current disruption to my workflow') to demonstrate greater control over grammatical range.

See this exact question answered at other band scores — the same prompt compared across bands.

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