Band 7.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 7.5 · Cambridge IELTS 12 · 2026-08-22

IELTS Writing Task 1 question

You work at home and have a problem with a piece of equipment that you use for your job.

Write a letter to the shop or company which supplied the equipment. In your letter

• describe the problem with the equipment
• explain how this problem is affecting your work
• say what you want the shop or company to do

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Student answer (Band 7.5)

Dear Sir/Madam,

I am writing regarding an equipment supplied by your shop which is not functioning properly and is causing a great difficulty in my daily work.

The problem is with the keyboard supplied along with the computer which I purchased from your shop last month. Some keys of that keyboard do not function properly while typing, and consequently, result in error in my typing.

As I work from home for a reputable company, I need to write a lot of consequential emails every day to my acquaintances, and having this typing issue is negatively impacting my work productivity.

I would request you to kindly replace the defective keyboard on an urgent basis and arrange the delivery of a new keyboad to my home address. I have attached the receipt along with this email.

Your attention to this matter is of dire importance, and I look forward to your prompt reply acknowledging this matter.

Kind regards,

Rashpal Kaur

AI examiner evaluation

Task Achievement / Task Response — Band 8.0

The letter successfully addresses all three bullet points required by the prompt. You clearly describe the problem with the keyboard, explain the negative impact on your professional productivity, and state a clear request for a replacement. The tone is appropriate for a formal business letter, and the purpose is clear from the outset. The ideas are well-developed and relevant to the context of working from home. To reach a higher band, ensure that all minor grammatical slips do not detract from the professional tone, as the content itself is fully compliant with the task requirements.

Coherence and Cohesion — Band 8.0

The letter is logically organized with a clear progression of ideas. Each paragraph serves a distinct purpose, moving from the introduction of the issue to the specific impact and finally the requested action. Cohesive devices such as 'consequently', 'as I work', and 'in addition' (implied) are used effectively to link sentences. The paragraphing is appropriate for a formal letter. The flow is smooth, and the reader can easily follow the narrative from the initial complaint to the final request for resolution.

Lexical Resource — Band 6.5

You demonstrate an adequate range of vocabulary for the task, using terms like 'functioning properly', 'reputable company', and 'urgent basis'. There are a few minor errors, such as 'an equipment' (equipment is uncountable) and 'keyboad' (spelling error). While the vocabulary is sufficient to convey your message clearly, incorporating more precise or sophisticated collocations would enhance the professional quality of the writing. The current range is functional but could be more varied to demonstrate a higher level of lexical control.

Grammatical Range and Accuracy — Band 7.0

The letter uses a mix of simple and complex sentence structures. Most sentences are clear and error-free, though there are a few minor slips. For example, 'an equipment' is grammatically incorrect as 'equipment' is an uncountable noun; it should be 'a piece of equipment'. Additionally, 'result in error in my typing' could be phrased more naturally as 'results in typing errors'. Punctuation is generally accurate, and the formal tone is maintained throughout. The errors present are non-systematic and do not impede communication.

See this exact question answered at other band scores — the same prompt compared across bands.

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