Band 5.5 IELTS Writing Task 1 Model Answer
Overall Band Score: 5.5 · Cambridge IELTS 12 · 2026-08-26
IELTS Writing Task 1 question
You work at home and have a problem with a piece of equipment that you use for your job.
Write a letter to the shop or company which supplied the equipment. In your letter
- describe the problem with the equipment
- explain how this problem is affecting your work
- say what you want the shop or company to do
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
Student answer (Band 5.5)
Dear Magnum Tech.
Hello Magnum Tech Team.
Greetings of the day.
My name is Vedang Tripathi. I am a regular customer of your products from your company. I am always pleased with your product quality and customer services with your organisation. I am writing this letter to your to raise a complain with regarding the faulty keyborad, I have purchased a week ago.
To be more specific, I have purchased the newly launched feather touch keyboard on March of 23rd, 2026 from your exclusive store. The defect is keyboard wireless connection does not work with older generation laptops, unresponsive while typing and inconsistent with typing feedback. I am proffesional writer, however; it has hamper my work and delayed by projects. I have tried to get it replaced from the stores itslef but got falsely accussed of deliberate malfunctioning of equipment, I would like to draw your attention to this matter with utmost responsiblity.
Additionally, due to this issue, I could not meet deadline of my work, I have faced monatarily loss in my project. Furtheremore, the general manager at store was
AI examiner evaluation
| Criterion | Band |
|---|---|
| Task Achievement / Task Response | 5.5 |
| Coherence and Cohesion | 6.0 |
| Lexical Resource | 5.5 |
| Grammatical Range and Accuracy | 5.5 |
| Overall | 5.5 |
Task Achievement / Task Response — Band 5.5
The letter addresses all three bullet points: the problem is described, the impact on work is explained, and a request for action is made. However, the response is incomplete, as it ends abruptly mid-sentence ('the general manager at store was'). This lack of closure prevents the task from being fully realised. While the ideas are relevant, the sudden termination means the final request for action is not clearly articulated or concluded. To improve, ensure you complete your thoughts and provide a formal closing, such as 'I look forward to your prompt response.'
Coherence and Cohesion — Band 6.0
The letter uses paragraphing, but the structure is undermined by the incomplete final sentence. Cohesive devices are present, such as 'Additionally' and 'Furtheremore', but some transitions feel slightly mechanical. The flow of ideas is logical up until the point where the text cuts off. To reach a higher band, ensure that your paragraphs are balanced and that you use a wider variety of linking words to connect your ideas more naturally, rather than relying on simple sentence starters.
Lexical Resource — Band 5.5
There is an adequate range of vocabulary for the task, such as 'exclusive store' and 'deliberate malfunctioning'. However, there are several spelling errors, including 'complain' (complaint), 'keyborad' (keyboard), 'proffesional' (professional), 'itslef' (itself), 'accussed' (accused), 'responsiblity' (responsibility), 'monatarily' (monetary), and 'Furtheremore' (Furthermore). These errors are frequent and occasionally distracting. To improve, focus on proofreading your work for common spelling mistakes and ensure you use the correct word forms (e.g., using 'monetary' as an adjective rather than 'monatarily').
Grammatical Range and Accuracy — Band 5.5
The response contains a mix of simple and complex sentence structures. However, there are frequent grammatical errors, such as 'I am a regular customer of your products from your company' (redundant), 'I am writing this letter to your to raise a complain' (preposition/word choice error), and 'delayed by projects' (should be 'delayed my projects'). Punctuation is also inconsistent, particularly the use of semicolons and commas. The abrupt ending also leaves a sentence grammatically incomplete. Improving your control over basic sentence construction and proofreading for subject-verb agreement will help raise your score.
See this exact question answered at other band scores — the same prompt compared across bands.
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