Band 6.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.0 · Cambridge IELTS 12 · 2026-09-04

IELTS Writing Task 1 question

You work at home and have a problem with a piece of equipment that you use for your job.

Write a letter to the shop or company which supplied the equipment. In your letter

• describe the problem with the equipment
• explain how this problem is affecting your work
• say what you want the shop or company to do

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Student answer (Band 6.0)

Dear Sir,

I hope you are doing well. I am writing to request you about the laptop that i purchased last year from your company.

I am working from home. One of the major problem is its battery getting low easily. Charging is so slow. Another issue is screen is so dull, sometime automatically its getting shut down and restart.

Because I am working from home. I am working in the company namely Business corporators which is in Canada. I received emails. I have to reply them also. I need to attend video calls, zoom meetings, also need to make schedule for meetings. whenever i want to use the laptop its not fully charged. while attending meeting its automatically switched off.

Therefore I want you to help me. while any issue or if it needs to replaced. can you suggest me what to do? i believe that you will take it positively. Thank you for your consideration and i am waiting for your response.

Yours Faithfully,

Emily.

AI examiner evaluation

Task Achievement / Task Response — Band 6.0

You have addressed all three bullet points in the prompt: describing the problem, explaining the impact on your work, and stating what you want the company to do. The tone is generally appropriate for a formal letter. However, the development of your ideas is somewhat limited. For instance, while you mention the laptop has a 'dull' screen and battery issues, providing more specific details or a clearer timeline of when these issues began would strengthen the response. Additionally, the request for action is slightly vague; specifying whether you want a repair, a replacement, or a refund would make your purpose clearer to the reader.

Coherence and Cohesion — Band 6.0

The letter is organized into logical paragraphs, which helps the reader follow your points. However, the use of cohesive devices is quite basic and repetitive. You rely heavily on simple sentence structures and lack a variety of linking words to connect your ideas smoothly. For example, the transition between describing the problem and explaining its impact is abrupt. Using more sophisticated connectors such as 'consequently,' 'furthermore,' or 'as a result' would improve the flow of your writing and help establish clearer relationships between your sentences.

Lexical Resource — Band 5.5

Your vocabulary is sufficient to convey your message, but it is limited and occasionally imprecise. Phrases like 'getting low easily' and 'getting shut down' are informal and lack the precision expected in a formal business letter. You also repeat the phrase 'working from home' multiple times, which makes the writing feel somewhat repetitive. To improve, try to use more specific terminology related to technical issues, such as 'malfunctioning,' 'defective,' or 'intermittent power failure.' Expanding your range of vocabulary will help you achieve a higher band score.

Grammatical Range and Accuracy — Band 5.5

There are several grammatical errors throughout the letter that occasionally distract the reader. You have issues with subject-verb agreement and article usage, such as 'One of the major problem' (should be 'problems') and 'the laptop that i purchased' (the pronoun 'I' should always be capitalized). Additionally, sentence structure is often simplistic, with many short, choppy sentences. While you attempt some complex structures, they are often marred by errors, such as 'while any issue or if it needs to replaced.' Focusing on consistent capitalization and correct verb forms will significantly improve the accuracy of your writing.

See this exact question answered at other band scores — the same prompt compared across bands.

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