Band 5.0 IELTS Writing Task 1 Model Answer
Overall Band Score: 5.0 · Cambridge IELTS 12 · 2026-09-05
IELTS Writing Task 1 question
You work at home and have a problem with a piece of equipment that you use for your job.
Write a letter to the shop or company which supplied the equipment. In your letter
- describe the problem with the equipment
- explain how this problem is affecting your work
- say what you want the shop or company to do
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
Student answer (Band 5.0)
Dear sir ,
I am working from home for your company but some time there is network issue at home due to which I can't attend important meetings which are important for company tasks but due to absent in meetings I can't work well for the company plz resolve my problem so I can work well for the company.
And the other problem is the company laptop which is provided by company is also not working well the performance of laptop is getting bad day by day. I write many letters to company to change my laptop so I can work better and fulfill my company tasks easily but no one considered my problem and company manager is not taking my problem seriously plz consider my problem. Because these problems are effecting my professional life and also effect my career and reputation in company. I shall be very thank full To you for your this favor.
Your sincerely,
XYZ
AI examiner evaluation
| Criterion | Band |
|---|---|
| Task Achievement / Task Response | 5.0 |
| Coherence and Cohesion | 5.0 |
| Lexical Resource | 5.0 |
| Grammatical Range and Accuracy | 5.0 |
| Overall | 5.0 |
Task Achievement / Task Response — Band 5.0
The response covers all three bullet points: describing the problem, explaining the impact on work, and stating the desired action. However, the development of these ideas is quite limited and repetitive. The tone is somewhat informal and lacks the professional register expected in a formal letter to a company. The student mentions two separate issues (network and laptop) but does not clearly distinguish them or provide specific details that would help the recipient resolve the situation effectively. To reach a higher band, the student should provide more specific examples of the equipment failure and use a more formal, structured approach to the request.
Coherence and Cohesion — Band 5.0
The letter lacks clear paragraphing, which makes it difficult to follow the progression of ideas. The text is essentially one long block, which hinders readability. There is a lack of cohesive devices; the sentences are linked in a very basic, repetitive way (e.g., 'and', 'but', 'because'). The transition between the network issue and the laptop issue is abrupt. To improve, the student should use clear paragraph breaks for each main point and employ a wider range of linking words and phrases to connect ideas logically, such as 'Furthermore', 'Consequently', or 'In addition'.
Lexical Resource — Band 5.0
The vocabulary is quite basic and repetitive, relying heavily on simple words like 'problem', 'work', and 'company'. There is little evidence of a range of vocabulary appropriate for a formal business context. Phrases like 'performance of laptop is getting bad day by day' are somewhat informal and lack precision. There are also issues with word choice and collocation, such as 'due to absent in meetings' (should be 'due to my absence') and 'thank full' (should be 'thankful'). Expanding the vocabulary to include more professional terminology would significantly improve the quality of the writing.
Grammatical Range and Accuracy — Band 5.0
The grammatical range is limited, consisting mostly of simple sentences. There are frequent errors in basic grammar, including missing articles ('the company', 'a laptop'), incorrect verb forms ('I am working... but some time there is'), and punctuation errors (e.g., 'Dear sir ,'). The sentence structure is often run-on, with multiple clauses joined by 'but' or 'and' without proper punctuation. While the meaning is generally clear, the high frequency of errors in basic sentence construction and punctuation prevents the response from reaching a higher band. More attention to subject-verb agreement and sentence boundaries is needed.
See this exact question answered at other band scores — the same prompt compared across bands.
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