Band 6.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.0 · Cambridge IELTS 12 · 2026-09-16

IELTS Writing Task 1 question

You work at home and have a problem with a piece of equipment that you use for your job.

Write a letter to the shop or company which supplied the equipment. In your letter

• describe the problem with the equipment
• explain how this problem is affecting your work
• say what you want the shop or company to do

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Student answer (Band 6.0)

Dear Sir,

I am writing this to bring your attention to an problem i recently experienced

while doing some work on it. As you know i recentlly bought an laptop from your shop, However, after using it for 2 weeks i noticed that battery of the laptop started reducing faster than before. Moreover, screen is also giving me some trouble while working.

To provide more details, this affecting me in my work. Yesterday when i was attending a meeting the microphone stopped working and it cause me lot of stress as my manager were so angry on me for not giving the presentation properly and i also missed the ending of my presentation.

I really appreciate your help in this matter and it would be gratefull if you provide me refund or else i would like to exchange the product. I look forward to your positive response. To add more this is the first time i faced problem while using an electric pad from your shop and i am your regular customer so i am hopping better solution for this.

AI examiner evaluation

Task Achievement / Task Response — Band 6.5

The response successfully covers all the bullet points outlined in the task instructions. You have described the problems with the laptop, including the battery draining quickly and the screen and microphone malfunctioning. You also explained how these issues are affecting your work, specifically citing the stressful meeting incident with your manager. Finally, you clearly stated what you want the company to do by asking for either a refund or a product exchange. The tone is appropriate for a formal complaint letter. The ideas are relevant and fully developed in accordance with the task requirements, matching the standard expected for a Band 6.5 or 7.0 for Task Achievement. However, slight confusion regarding the item described as an 'electric pad' at the end detracts marginally from clarity.

Coherence and Cohesion — Band 6.0

The letter has a clear overall arrangement and follows a logical structure typical of formal correspondence, moving from the introduction of the problem to the impacts on work and finally to the requested resolution. Paragraphing is used to separate distinct ideas, such as the initial description of the faults in paragraph one and the work consequences in paragraph two. However, cohesive devices are sometimes faulty or mechanical, and referencing is not always clear, such as using 'it' ambiguously ('some work on it' and 'bought an laptop'). Furthermore, transitions between sentences can feel slightly abrupt. Overall, the organization provides a coherent reading experience, fitting the Band 6 descriptor well.

Lexical Resource — Band 6.0

The vocabulary used is adequate for the task, allowing you to convey your message effectively. You attempted some less common vocabulary items and phrases, such as 'bring your attention', 'positive response', and 'regular customer'. However, there are noticeable lexical and spelling errors throughout the text, including 'an problem', 'i' instead of 'I', 'recentlly', 'an laptop', and referring to the laptop inconsistently as an 'electric pad' at the end. Word choice inaccuracies are present, but they do not severely impede overall communication. These features place your lexical performance firmly within the Band 6 category.

Grammatical Range and Accuracy — Band 5.5

You have demonstrated a mix of simple and complex sentence forms, utilizing relative clauses and subordinate structures like 'when i was attending a meeting the microphone stopped working'. However, there are frequent errors in grammar and punctuation, particularly missing capitalization for the pronoun 'I', missing articles ('screen is also giving', 'battery of the laptop'), and tense consistency issues ('manager were so angry'). Punctuation is also weak in places, such as comma splices ('shop, However, after'). While these errors do not completely obscure meaning, they occur frequently enough to prevent the response from achieving a higher band, aligning best with the Band 5.5 descriptors.

See this exact question answered at other band scores — the same prompt compared across bands.

Browse more IELTS Writing model answers or get your own writing scored by the same AI examiner.