Band 4.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 4.5 · Cambridge IELTS 12 · 2026-09-19

IELTS Writing Task 1 question

You work at home and have a problem with a piece of equipment that you use for your job.

Write a letter to the shop or company which supplied the equipment. In your letter

• describe the problem with the equipment
• explain how this problem is affecting your work
• say what you want the shop or company to do

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Student answer (Band 4.5)

Hello Sir,

I am writing regarding a problem with a piece of equipment is laptop. I was buying for one month ago. It is affecting current work on my job.

Whenever, I was buying a product. It was good running, Last fifteen days, Not properly login with work at my job. I have some responcibilites about the data. I am facing very critical situation for the my domein. I do not sharing time-management details and report. Laptop is sometime geting bettery charges lowed. Sometimes to get the screen had not shown properly brigtness. Rarely working on laptop for good situation the connect timebeing. Not get accuracy with work on laptop with the comanies work.

When, I reacehed the office for the work, and start the work with concerntration on time hacked and shutdown directly. Sometime, I get my neighbor laptop taking and I give my work with office. It has too many problems affected my work criteria. It is my bed so , i was buying a laptop for the acceptional near my area. It was very bad time to shaing a screen, and bettery goes down for the charging. Very Ded product for the no work has been my office criteria fulfilled.

I want refund money because I have receipt of bills and notice it is within garrenty and worrenty for the one year. So, I requested to you for change laptop and refund money neither change my laptop for new good companies laptop like lenovo or HP.

Thanks you here my words and co-operate with condition.

Yours Faithfully,

Varun Devol

AI examiner evaluation

Task Achievement / Task Response — Band 5.0

The response covers all three bullet points required by the task: it describes the problem with the laptop, explains how it affects work, and states what the writer wants the company to do. The tone is set as a formal complaint letter, successfully opening with 'Dear Sir or Madam' (though mistakenly addressed as 'Hello Sir' initially). Ideas are present, such as screen brightness issues and battery failure, but they are underdeveloped due to severe language expression barriers. For instance, the demand for a refund or replacement is clearly stated at the end ('I want refund money because I have receipt of bills...'). However, the lack of clarity and frequent grammatical breakdown impede full development and obscure parts of the message. Therefore, this falls under Band 4.5, rounded to Band 5.0.

Coherence and Cohesion — Band 4.5

The letter is broken down into multiple paragraphs representing different sections of the letter, attempting to separate the greeting, problem, impact, and desired outcome. However, overall progression and logical flow are heavily disrupted by incoherent sentence structures. Cohesive devices are either missing or misused, such as abrupt transitions ('When, I reacehed the office for the work...'). Referencing is frequently unclear, making it difficult to follow the chronological sequence of the problems described. Paragraphing is attempted, but the internal organization of sentences within the paragraphs lacks cohesion. These features place the response firmly at Band 4.5, rounded to Band 4.5.

Lexical Resource — Band 4.5

The vocabulary used is very basic, repetitive, and often inaccurate, severely straining the reader's comprehension. The writer attempts some less common vocabulary items such as 'responcibilites', 'time-management', 'exceptionel', and 'garrenty', but spelling and word choices are frequently incorrect (e.g., 'Ded product', 'bed' instead of 'bad', 'bettery charges lowed'). Collocations are awkward, such as 'give my work with office'. There is an inadequate range of vocabulary to handle the topic smoothly, resulting in a performance that meets the Band 4.5 descriptors.

Grammatical Range and Accuracy — Band 4.0

Grammatical range is extremely limited, relying heavily on simple, fragmented, and malformed sentence structures. There is a near-total absence of error-free sentences. The text contains frequent, major grammatical errors that constantly distort meaning and cause significant difficulty for the reader, such as 'I was buying for one month ago', 'Whenever, I was buying a product. It was good running', and 'Laptop is sometime geting bettery charges lowed.' Punctuation is also heavily flawed, with random full stops and commas breaking up single clauses. This level of grammatical control corresponds to Band 4.0.

See this exact question answered at other band scores — the same prompt compared across bands.

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