Band 5.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 5.5 · Cambridge IELTS 12 · 2026-10-16

IELTS Writing Task 1 question

You work at home and have a problem with a piece of equipment that you use for your job.

Write a letter to the shop or company which supplied the equipment. In your letter

• describe the problem with the equipment
• explain how this problem is affecting your work
• say what you want the shop or company to do

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Student answer (Band 5.5)

DEAR SIR,

I hope you our doing well. I am writting this letter to inform you that the laptop which is provided to me by company is not working form last night. Actually last night i finished my work after that i turned off my laptop ,but then in next morning when i waked for my work i tried to turned on the laptop some issuses came in the dekstop.This issuse effect my task because i have meeting in this afternoon with another organization which is sechudle by manger.Apart from that i have to reply the emails of the coustmers so that they can get information regarding there product.

In last i m going to request you that resolve my issuse as soon as possible so that i can complete the task on the time without any loss for company. I hope u will take care for this issuse to solve this issuse .I am thankfull to you for your time and consideration.

Best regards,

Gurpreet kaur

AI examiner evaluation

Task Achievement / Task Response: Band 6.0

You address all three required points: you identify the laptop problem, explain that it is affecting a meeting and customer emails, and ask the company to resolve it quickly. These details make the purpose clear and relevant. However, the description of the fault is not specific: “some issues came in the desktop” does not explain what happens when the laptop is switched on, and the requested action is limited to a general request to “resolve my issue.” State the symptoms clearly and say whether you want troubleshooting, a repair, or a replacement. The meeting and email examples are useful, but the consequences for your work could be explained more fully, such as missed deadlines or inability to contact customers. The letter would also benefit from a more appropriate opening and a clearer, professional tone throughout.

Coherence and Cohesion: Band 5.5

The information follows a broadly sensible order: you introduce the laptop problem, describe its effect on your work, and make a request. This gives the reader an overall sense of the letter’s purpose. However, the response is presented as one long paragraph, so the separate points are not easy to scan. Use distinct paragraphs for the fault, its impact, and your requested solution. Some linking phrases are mechanical or unclear, including “Actually,” “Apart from that,” and “In last”; the repeated use of “issue” also makes the ending less smooth. Organise the details with straightforward links such as “As a result” and “I would therefore appreciate it if…”. Clearer paragraphing and less repetition would make the progression easier to follow.

Lexical Resource: Band 5.0

You use enough task-related vocabulary to communicate the basic situation, including “laptop,” “meeting,” “emails,” and “customers.” However, the range is limited, and several spelling and word-choice errors make parts of the letter difficult to understand. For example, “some issues came in the desktop” is not a natural way to describe a computer fault, while “resolve my issue” is repeated without specifying the remedy. There are also errors such as “writting,” “sechudle,” and “coustmers.” Aim for precise phrases such as “the laptop will not start” or “an error message appears,” and check spelling carefully. More accurate vocabulary for the fault and the requested service would make the message clearer and more professional.

Grammatical Range and Accuracy: Band 5.0

You attempt both simple and longer sentence forms, and the reader can generally understand the main message. However, errors in verb forms, sentence construction, and punctuation are frequent enough to affect clarity. Examples include “I hope you our doing well,” “I tried to turned on,” and “when I waked for my work.” The sentence beginning “Actually last night…” also joins several events with commas, making the sequence difficult to follow. Use accurate forms such as “I hope you are doing well,” “I tried to turn on the laptop,” and “when I woke up for work.” Break long sentences into shorter ones and check articles and punctuation. Greater control of these basic patterns would make your meaning more reliable.

See this exact question answered at other band scores. The same prompt compared across bands.

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