Band 6.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.0 · Cambridge IELTS 12 · 2026-10-17

IELTS Writing Task 1 question

You work at home and have a problem with a piece of equipment that you use for your job.

Write a letter to the shop or company which supplied the equipment. In your letter

• describe the problem with the equipment
• explain how this problem is affecting your work
• say what you want the shop or company to do

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Student answer (Band 6.0)

Dear Sir or Madam,

I hope you are doing good. I am glad to hear that our company has received an award for highest selling this year around the whole province. That is really a great milestone. Many many congratulations to that.

However, I am writing to describe a problem I am facing right now with my printer. The printer I use at home is not working properly. It does not print papers unless I click the button for 10 times. Sometime it prints to many papers with a single click. I have tried fixing it but nothing worked. Too many papers are being wasted and is causing delay with my work.

When I joined for this job, company offered all the equipments at that time but I refused to get equipments like computer and printer because I already had those. Well, It has been 2 years since I joined and now as printer is making an issue , I would like to ask if company can provide me a new printer. I would really appreciate that.

Thank you for your understanding. Looking forward for your response.

Best regards,

Hemangi

AI examiner evaluation

Task Achievement / Task Response: Band 5.5

You explain the printer’s main fault clearly: it sometimes needs repeated clicks and can produce too many pages, and you connect this to wasted paper and delays. You also make a specific request for a replacement printer, so the purpose of the letter is understandable. However, the response does not fully fit the situation: the task says you work at home and are writing to the supplier, while your letter refers to “our company” and asks the company to provide equipment. The opening congratulations are unrelated and take attention away from the complaint. Develop the impact on your work a little more and make clear whether you are asking the supplier to repair or replace the printer.

Coherence and Cohesion: Band 6.0

The letter has a generally clear sequence: an opening, a description of the fault, background about the equipment, and a request followed by a closing. Paragraphing helps the reader distinguish these stages, and “However” signals the move to the complaint. Some connections are less effective, though. The congratulations about the company’s award are not linked to the printer problem, and “Well” does not create a clear transition into the explanation of why you need a replacement. The background about refusing equipment also interrupts the complaint’s progression. Keep the focus on the problem and use a direct transition from its effect on your work to the action you want.

Lexical Resource: Band 5.5

You use enough vocabulary to communicate the complaint, including “not working properly,” “wasted,” “causing delay,” and “provide me a new printer.” The reader can understand the issue and the requested solution. However, some expressions are imprecise or unnatural for a formal complaint: “doing good,” “highest selling,” and “Many many congratulations to that” do not sound idiomatic in this context. There are also word-form or spelling slips such as “equipments” and “to many.” Aim for more precise complaint language and conventional collocations, while avoiding unrelated praise. For example, describe the printer as “intermittently malfunctioning” and explain that it is “disrupting my work schedule.”

Grammatical Range and Accuracy: Band 6.0

You use a mix of simple sentences and longer structures, and most of the message remains easy to follow. For instance, “I have tried fixing it but nothing worked” and “It has been 2 years since I joined” show attempts to express actions across different time frames. Some grammatical errors remain, including “I hope you are doing good” and “Too many papers are being wasted and is causing delay,” where the clause structure and agreement are not controlled. Capitalisation is also inconsistent in “Well, It,” and punctuation around “issue” is awkward. Review subject–verb agreement and sentence boundaries, and use a more accurate form such as “This is causing delays to my work.”

See this exact question answered at other band scores. The same prompt compared across bands.

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