Band 6.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.5 · Cambridge IELTS 12 · 2026-10-20

IELTS Writing Task 1 question

You work at home and have a problem with a piece of equipment that you use for your job.

Write a letter to the shop or company which supplied the equipment. In your letter

• describe the problem with the equipment
• explain how this problem is affecting your work
• say what you want the shop or company to do

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Student answer (Band 6.5)

Dear Sir or Madam,

I am writing this letter to inform you about the problem I am having with the Acer laptop you delivered to me last week though Amazon.

Firstly, the laptop I am using for work from home, and it does not get connected to internet automatically which makes difficult when the connection is lost as sometimes my work assignments starts from scratch.

Secondly, the laptop's touch pad is not working smoothly. It gets stuck while using even for a small time. Today when I was about to submit my file the cursor stopped working for about 15 minutes which caused delay in submitting the work on time.

Last but not least, I would like you to exchange my laptop by the end of this week at your company's expenses so that it does not create any hurdles in future.

I am looking forward for support and an addressable result.

Best Regards,

Simran Kaur

AI examiner evaluation

Task Achievement / Task Response: Band 7.0

The letter addresses all three required points: it identifies two faults, explains their effect on work, and requests an exchange by the end of the week. The examples make the impact clear, particularly the cursor stopping for 15 minutes just before a submission. The request is also specific about timing. To strengthen the response further, clarify the first problem’s consequences: “assignments starts from scratch” suggests lost work, but it is not clear whether this happens whenever the internet disconnects or why. You could also state what remedy you expect if an exchange cannot be arranged. Overall, the purpose and position remain clear throughout.

Coherence and Cohesion: Band 7.0

The information follows a clear progression: you introduce the complaint, describe the internet and touch-pad problems in separate paragraphs, and finish with the action you want. Sequencing phrases such as “Firstly,” “Secondly,” and “Last but not least” help the reader follow the points, and the examples support the explanation of how the faults affect your work. The organisation is effective, though the repeated list-style transitions make the letter slightly mechanical. A more natural flow could come from linking each fault directly to its consequence, and using a concise closing paragraph for the requested exchange and follow-up.

Lexical Resource: Band 6.0

Your vocabulary is adequate for explaining the complaint, and phrases such as “work assignments,” “submit my file,” and “caused delay” communicate the practical impact. You also attempt more formal language with “inform you” and “hurdles,” although some choices are inaccurate or unnatural: “at your company's expenses” and “an addressable result” do not express the intended meaning clearly. “Does not get connected to internet” is also an awkward collocation. These issues do not prevent understanding, but more precise customer-service vocabulary would make the letter sound more natural and professional. Prefer familiar, accurate phrases over formal-sounding expressions you are unsure about.

Grammatical Range and Accuracy: Band 6.0

You use a mix of simple and complex sentence forms, including a relative clause in “which makes difficult when the connection is lost” and a time clause beginning “when I was about to submit my file.” The main message remains understandable, but some grammatical errors recur. For example, “the laptop I am using for work from home” needs a main verb, and “my work assignments starts” has a subject–verb agreement error. In “which makes difficult,” the object “it” is missing; “the internet” also needs an article. Review verb agreement, articles, and complete clause structure, then proofread longer sentences. These corrections would improve accuracy while preserving your clear explanations.

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