Band 5.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 5.5 · Cambridge IELTS 12 · 2026-10-21

IELTS Writing Task 1 question

You work at home and have a problem with a piece of equipment that you use for your job.

Write a letter to the shop or company which supplied the equipment. In your letter

• describe the problem with the equipment
• explain how this problem is affecting your work
• say what you want the shop or company to do

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Student answer (Band 5.5)

Dear Sir,

I am writing to complaint you regarding electronic gadget which I use for professional prospective.

I would appreciate it,if you could consider my request regarding keyboard problem. Recently, I purchased one Samsung keyboard to perform my employment obligations from Amazon website. I have embarked to utilise in my profrssional routine. At that time, I recognise that few alphabetics keys are not working properly.

I required to press certaine keys to longer time duration, which impacts on work fluency.

I need to request more time to finish particular task from my Superior. It leads to represent adverts impact on professional personality. It can be cause to decline my daily productivity at work place.

I would appreciate it, if you could make any convinience arrangement. I recommand you to send to generate exchange request as soon as possible. Otherwise, you can generate refund alternative as prompt remedy.

I look forward to hear something from your side.

Your Faithfully,

Vishakha Chavda.

AI examiner evaluation

Task Achievement / Task Response: Band 6.5

You address all three required points: you identify the keyboard’s faulty keys, explain that this slows your work and affects productivity, and request an exchange or refund. The purpose is clear, and the formal opening and closing suit a complaint letter. The explanation of the work impact is relevant, especially the need to ask your superior for more time, but some details are unclear—for example, “It leads to represent adverts impact on professional personality” does not clearly explain the consequence. The requested remedy is also somewhat indirect. To strengthen the response further, describe the fault more precisely and state plainly whether you prefer a replacement or a refund, while developing the effect on your work in clear, specific terms.

Coherence and Cohesion: Band 6.0

The letter has a coherent overall arrangement: the opening states the purpose, the next paragraph describes the purchase and fault, the following paragraph explains the impact, and the final paragraph requests action. This paragraphing helps the reader follow the main stages. However, some links between ideas are mechanical or unclear. For instance, “At that time” does not clearly connect the purchase to when the keys stopped working, and “Otherwise” introduces the refund option without making the relationship between the two remedies fully clear. The sentence about professional personality also interrupts the progression because its meaning is difficult to follow. Use straightforward transitions and ensure each sentence develops the point in the paragraph.

Lexical Resource: Band 5.0

You attempt a range of formal and work-related vocabulary, including “professional,” “employment obligations,” “productivity,” and “remedy.” However, several choices or combinations are inaccurate enough to make the message difficult to interpret, such as “professional prospective,” “alphabetics keys,” “represent adverts impact,” and “convinience arrangement.” Some phrases also sound unnatural in a complaint letter, including “generate exchange request” and “hear something from your side.” Choose familiar, precise expressions rather than reaching for formal-sounding wording: for example, say that several keys “do not work properly” and that this “slows down my work.” Careful spelling and natural collocations would make your meaning clearer and more professional.

Grammatical Range and Accuracy: Band 5.0

You use both simple statements and attempts at longer structures, such as “I required to press certaine keys to longer time duration, which impacts on work fluency.” The reader can generally identify the main message, but errors in sentence construction and grammatical forms occur across the letter and sometimes obscure relationships between ideas. For example, “I am writing to complaint you” needs a different verb pattern, while “I required to press” and “I look forward to hear” use incorrect verb forms. Articles and punctuation also need attention, as in “one Samsung keyboard” and the spacing around commas in “it,if.” Practise accurate verb patterns and build longer sentences from clear, correct clauses before adding complexity.

See this exact question answered at other band scores. The same prompt compared across bands.

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