Band 6.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.0 · Cambridge IELTS 12 · 2026-10-23

IELTS Writing Task 1 question

You work at home and have a problem with a piece of equipment that you use for your job.

Write a letter to the shop or company which supplied the equipment. In your letter

• describe the problem with the equipment
• explain how this problem is affecting your work
• say what you want the shop or company to do

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Student answer (Band 6.0)

Dear Sir or Madam,

I am writing this letter to make a complaint about the Bell internet modem.

Being loyal customer of Bell since last 10 years, I am very disappointed with the newly upgraded modem at my trading office. Despite the efficient power it is getting restarted itself after every 20 minutes which has already made my business at halt.

My business is Trading for what internet is rudimentry need to operate the softwares and frequently disconnections requires relogins to apps ,consequently, leaves me unfinished trades which means huge loss everyday and its been 2 two days.

I am requesting a permanent solution as soon as possible. Either you change the modem or you loose a relationship more than a customer of 10 years.

I would expect an immediate action towards this failure, and would appericiate your this efforts. I will be Thankyou.

Yours faithfully,

Jassa.

AI examiner evaluation

Task Achievement / Task Response: Band 6.0

You address all three required points: you identify the modem’s repeated restarting, explain that disconnections interrupt trading software and leave trades unfinished, and request a replacement or another permanent solution. The purpose and dissatisfaction are clear. However, some details are less fully developed: the effect on your work is described briefly, and the request could specify a practical next step, such as arranging a replacement or repair and confirming when it will happen. The letter is also three words below the required minimum, so add a little relevant detail—for example, when the fault began or what troubleshooting you have already tried—to meet the task requirement and strengthen the explanation.

Coherence and Cohesion: Band 7.0

The letter has a clear overall progression: you state your purpose, describe the fault and its impact, then make a request and close politely. Paragraphing helps distinguish these stages, and linking expressions such as “Despite,” “consequently,” and “Either” show an attempt to connect ideas. Some connections are less smooth, particularly the long sentence beginning “My business is Trading,” where several points are crowded together and punctuation is inconsistent. The final two paragraphs also repeat the urgency without adding much new information. To improve, separate the work impact into clearer sentences and use a more direct sequence: fault, consequences, requested action, and response deadline.

Lexical Resource: Band 5.5

You use relevant vocabulary for the situation, including “modem,” “disconnections,” “relogins,” and “unfinished trades,” so the reader can understand the practical problem. There are also attempts at more formal expressions such as “permanent solution” and “immediate action.” However, several word choices and collocations are inaccurate or unnatural, including “business at halt,” “rudimentry need,” “loose a relationship,” and “your this efforts.” Spelling errors such as “appericiate” and “Thankyou” also reduce control. Aim for precise, conventional complaint-letter language—for example, “my business has come to a halt,” “a reliable internet connection is essential,” and “I would appreciate your prompt assistance.”

Grammatical Range and Accuracy: Band 5.0

You attempt both simple and more complex sentence forms, including “Despite the efficient power it is getting restarted itself…” and a sentence explaining the consequences of disconnections. The main message remains understandable, but some grammatical errors make parts difficult to follow. Examples include the missing article in “Being loyal customer,” the unclear construction “it is getting restarted itself,” and the run-on sentence beginning “My business is Trading for what…”. The closing, “I will be Thankyou,” is also not a complete, correctly formed sentence. Use shorter sentences where several ideas are currently joined, and check articles, verb forms, sentence boundaries, and capitalization. For instance: “The modem restarts every 20 minutes. As a result, I have to log in to my trading applications again.”

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