Band 6.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.5 · Cambridge IELTS 12 · 2026-10-26

IELTS Writing Task 1 question

You work at home and have a problem with a piece of equipment that you use for your job.

Write a letter to the shop or company which supplied the equipment. In your letter

• describe the problem with the equipment
• explain how this problem is affecting your work
• say what you want the shop or company to do

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Student answer (Band 6.5)

Dear Sir,

I am writing this letter to inform you about damaged laptop charger. Last monday, I bought a laptop charger from your shop aroud 2 PM. Foe the first few days it was working good. But from yesterday, it started giving me hard time. I tired to use it from the different room but it is unable to connect my laptop.

I wasted too much time on fixing this issue.I could not only finish my work on time but I have to borrow my friend's charger as I have to submit one important report to my boss.

While selling this charger you were so confident about your product. You also gave me warranty for 1 month. I am not satisfied with your product. I would like to request you for a replacement of a charger. Please find the attached receipt. Moreover, If it's possible you can stop selling this kind of items which are not reliable for long term.

Kind Regards,

Nisha.

AI examiner evaluation

Task Achievement / Task Response: Band 7.0

You address all three points clearly: you describe the charger’s failure to connect, explain that it delayed your work and led you to borrow a friend’s charger, and request a replacement. The warranty and receipt details also support your request, while the complaint remains clear throughout. To make the response more fully developed, specify what happens when you connect the charger—for example, whether it fails to charge or works intermittently—and state how you would like the replacement arranged. The suggestion that the company stop selling this type of item is understandable but broad; a more focused request for a reliable replacement or refund would make the purpose of the letter more precise.

Coherence and Cohesion: Band 7.0

The letter follows a clear progression from the purchase and fault, to the effect on your work, and finally to the action you want. Paragraphing helps separate these stages, and phrases such as “But from yesterday” and “Moreover” signal relationships between ideas. The sequence is easy to follow, although some links feel abrupt: the move from the charger problem to the work impact could be made more explicit, and the final suggestion about stopping sales shifts away from your main request. Use a more direct transition, such as “As a result,” before explaining the work disruption, and keep the closing paragraph focused on the replacement and warranty.

Lexical Resource: Band 5.5

Your vocabulary is sufficient to communicate the complaint and its consequences, with relevant terms such as “warranty,” “replacement,” “receipt,” and “submit a report.” However, several word choices and collocations are noticeably inaccurate or informal, which limits precision: “giving me hard time,” “working good,” and “tired to use it” do not express the intended meaning naturally. There are also spelling errors, including “aroud” and “Foe.” Choose standard complaint-letter phrasing and check spelling carefully. For example, describe the charger as “not functioning properly” and say that you “tried using it in another room.” This would make the message more fluent and professional.

Grammatical Range and Accuracy: Band 5.5

You use a mixture of simple and more complex sentences, including the explanation beginning “I could not only finish my work on time but…”. The main message remains understandable, but errors in articles, verb forms, tense, and sentence construction occur often enough to affect accuracy. Examples include “about damaged laptop charger” (missing an article), “it started giving” after “from yesterday,” and “I could not only finish” where the intended meaning appears to be that you could not finish. The sentence about borrowing a friend’s charger also needs clearer structure. Practise checking each sentence for a complete, correctly formed clause, and use consistent past tense when describing what happened.

See this exact question answered at other band scores. The same prompt compared across bands.

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