Band 6.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.0 · Cambridge IELTS 12 · 2026-10-27

IELTS Writing Task 1 question

You work at home and have a problem with a piece of equipment that you use for your job.

Write a letter to the shop or company which supplied the equipment. In your letter

• describe the problem with the equipment
• explain how this problem is affecting your work
• say what you want the shop or company to do

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Student answer (Band 6.0)

Dear Sir/Madam,

I am writing this letter to inform you that I have encountering a small problem with the equipment, I am struggling to do my work efficiently because of the problem that I am currently encountering. I hope that you can help me as I describe the problem.

This problem is greatly affecting my work, it slows me down and sometimes I fail to do my work because of this problem. It makes me frustrated everytime I work because I can't do my work in peace, some time it works well but when I got my momentum to work it suddenly show some problems.

As someone who works from home, I know that I some convenience that's why I chose this kind of work but knowing that it has some problem frustrates me. I would like to ask your shop or company to send someone here to look at the problem and if it is still possible to fix it, if not I would like to ask for a replacement.

I hope this email finds you well,

Sincerely,

Aaron Matthew De Jesus

AI examiner evaluation

Task Achievement / Task Response: Band 5.5

You address the three main points: you say the equipment is malfunctioning, explain that it slows your work and sometimes prevents you from completing it, and request an inspection followed by a replacement if repair is not possible. These details make your purpose clear. However, the central problem remains vague: you never identify what the equipment is or describe the specific fault, so the supplier has little information to act on. The effect on your work is also repeated more than developed, and the request could be more precise about the action or timing you expect. Add a concrete description of the fault and explain how often it occurs to make the complaint more complete and persuasive.

Coherence and Cohesion: Band 6.5

The letter has a generally clear sequence: it introduces the complaint, describes its impact, and then makes a request. Paragraphing helps separate these stages, and phrases such as “As someone who works from home” connect the situation to your request. This coherent overall arrangement supports the reader in following your purpose. However, the opening repeats “problem” and “currently encountering,” while the second paragraph circles around the same impact rather than adding new information. The closing, “I hope this email finds you well,” also comes after the request and feels less suitable than a direct closing sentence. Reduce repetition and use each paragraph to add a distinct detail or action.

Lexical Resource: Band 5.5

Your vocabulary is sufficient to communicate the basic complaint and its consequences, using phrases such as “slows me down,” “frustrated,” “look at the problem,” and “replacement.” The reader can understand the general situation. However, the range is limited and several expressions are vague or repetitive, especially repeated uses of “problem” and “do my work.” Some choices are also unnatural for a formal complaint, such as “work in peace” and “got my momentum.” More precise equipment-related language would help you explain the fault and its impact clearly. For example, name the malfunction and use terms such as “intermittently,” “disrupts my workflow,” or “inspect the equipment” where appropriate.

Grammatical Range and Accuracy: Band 5.5

You attempt both simple and longer sentence forms, and the overall meaning is usually understandable. However, errors in verb forms, sentence boundaries, agreement, and punctuation are noticeable. For example, “I have encountering” should be “I have encountered” or “I am experiencing,” and “it suddenly show some problems” needs “it suddenly shows a problem.” The opening joins two complete ideas with a comma, as does “This problem is greatly affecting my work, it slows me down.” There are also errors in “I know that I some convenience” and “if it is still possible to fix it, if not.” Review verb forms and agreement, and separate complete clauses with a full stop or an appropriate conjunction. More accurate control of these patterns would make the letter smoother.

See this exact question answered at other band scores. The same prompt compared across bands.

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