Band 5.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 5.0 · Cambridge IELTS 12 · 2026-10-28

IELTS Writing Task 1 question

You work at home and have a problem with a piece of equipment that you use for your job.

Write a letter to the shop or company which supplied the equipment. In your letter

• describe the problem with the equipment
• explain how this problem is affecting your work
• say what you want the shop or company to do

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Student answer (Band 5.0)

dear sir or madme

hello

i am typing this letter for you to ask you for helping me. First i am a worker this morning i had a problem in my equipment which is my laptop which didn't turn on firstly I thought that is the problem of charger but the problem didn't solved.please if i can I bring my pc to your office to give me the solution and where is the problem to solve it? . actually i am disponible on Monday morning and Thursday evening. can you tell me when i can bring it in your company? . I will be thankful for your helping

thank you

AI examiner evaluation

Task Achievement / Task Response: Band 4.5

You identify the equipment as a laptop, explain that it will not turn on even after checking the charger, and ask the company for help. These points are relevant, but the effect on your work is not explained: saying “I am a worker” does not show what tasks you cannot complete or how your job is affected. Your request is also somewhat unclear because you ask whether you can bring the computer in and ask the company to find the problem, without specifying whether you want a repair, replacement, or other remedy. The response is below the required 150 words, so the task is only partially addressed. Add specific work consequences and a clear request, with enough detail to develop each point.

Coherence and Cohesion: Band 5.0

The letter follows a basic sequence: you introduce the issue, describe the laptop problem, and ask about bringing it to the company. This gives the reader a general sense of your purpose. However, the progression is not consistently clear because several ideas are crowded into one long sentence, beginning “First i am a worker this morning…”, and the transitions “hello,” “thank you,” and “actually” do not create a clear formal structure. The availability details are useful but would be easier to follow in a separate sentence or paragraph. Organise the letter into a brief opening, a paragraph explaining the problem and its impact, and a closing paragraph with your request and availability.

Lexical Resource: Band 4.5

You use basic vocabulary that communicates the central issue, including “laptop,” “charger,” “turn on,” and “Monday morning and Thursday evening.” However, the range is limited and some expressions are inaccurate or unnatural, such as “ask you for helping me,” “the problem of charger,” and “I am disponible.” These choices make parts of the letter less clear or less appropriate for a formal complaint. Use more precise phrases such as “request assistance,” “the charger might be faulty,” and “I am available.” You could also use task-specific language such as “diagnose the fault,” “repair the laptop,” or “disrupting my work” to explain the situation more effectively.

Grammatical Range and Accuracy: Band 5.0

You attempt to connect ideas in longer sentences, but control is uneven, and the response relies mainly on simple structures. For example, “First i am a worker this morning i had a problem…” joins several clauses without clear sentence boundaries, while “the problem didn't solved” has an incorrect verb form. There are also errors with articles and sentence construction, as in “I thought that is the problem of charger.” Capitalisation and punctuation are inconsistent, making some sentences difficult to read. Aim for shorter, complete sentences first, then add a few accurate complex structures: “At first, I thought the charger was faulty, but the laptop still would not turn on.” Check verb forms, articles, and punctuation when proofreading.

See this exact question answered at other band scores. The same prompt compared across bands.

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