Band 6.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.5 · Cambridge IELTS 12 · 2026-10-29

IELTS Writing Task 1 question

You work at home and have a problem with a piece of equipment that you use for your job.

Write a letter to the shop or company which supplied the equipment. In your letter

• describe the problem with the equipment
• explain how this problem is affecting your work
• say what you want the shop or company to do

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Student answer (Band 6.5)

Dear Sir/Madam,

I hope you are doing great. I regret to inform you that I bought HP Core i5 Elitebook from your shop last monday, unfortunately, it is not working properly. It is brand new laptop having 1 year gurantee. Actually, there are a lot of buttons (A,O,B,9,@,Q) on keypad which are not working properly. Moreover, it has very short battery timing. Even it is 100% charged but only functional for 30 mins if the charger is not attached.

I am an IT expert. I work at home. These problems are actually effecting my work. I am seriously concerned about these problems. As you know that keypad problems can cause many typing errors. So, I have to use screen keyboard which takes a lot of time to type and not seems professional. Moreover, I cannot work without attaching charger is also a serious issue. i cannot work while far from charging point.

Your shop is very famous in our area. I bought all tech equipments from your shop always. But this time your service made me disappointed. I request you to kindly compensate my loss according to your policy as soon as possible. So, I can restart my work properly.

I hope for the positive response.

Yours Faithfully,

X.Y.Z.

AI examiner evaluation

Task Achievement / Task Response: Band 7.0

The letter addresses all three requirements clearly: you identify the laptop and its faults, explain how the faulty keys and short battery life disrupt your home-based IT work, and request compensation. The examples—using the on-screen keyboard and being unable to work away from a charging point—extend the impact rather than merely naming it. The purpose and your dissatisfaction remain clear throughout, and the request for action is explicit. To make the response more fully developed, specify a practical remedy, such as repair, replacement, or a refund, and explain what compensation you mean. This would make the requested outcome more precise and directly actionable for the supplier.

Coherence and Cohesion: Band 7.0

The information follows a clear progression: you introduce the purchase and faults, describe their effect on your work, and then make a request. Paragraphing supports these stages, and linking expressions such as “Moreover” and “So” help connect related points. The reader can follow the complaint without difficulty. Some connections are a little repetitive or mechanical, particularly the repeated use of “Moreover” and “So,” and the final paragraph shifts from praising the shop to expressing disappointment quite abruptly. Use a wider range of transitions and make the relationship between your loyalty as a customer and your request more explicit. This would make the progression feel more consistently smooth.

Lexical Resource: Band 5.5

You use enough vocabulary to communicate the complaint and its consequences, including “keypad,” “screen keyboard,” “charging point,” and “compensate.” However, several noticeable word-choice, collocation, and spelling problems reduce precision and naturalness. For example, “battery timing” is not the usual phrase for how long a laptop runs, and “effecting my work” uses the wrong word for the intended meaning. “Tech equipments” is also an inaccurate plural form, while “made me disappointed” sounds unnatural in this context. These choices do not prevent the reader from understanding the main points, but they limit the range and control. Aim for conventional complaint-letter phrasing and check spelling and collocations carefully.

Grammatical Range and Accuracy: Band 5.5

The letter includes both simple statements and attempts at longer, connected sentences, such as the explanation of how the faulty keys lead you to use the screen keyboard. The main message remains understandable, but errors recur in sentence construction, articles, and punctuation. For instance, “It is brand new laptop” needs an article, and “I cannot work without attaching charger is also a serious issue” combines clauses without a clear grammatical structure. The sentence beginning “Even it is 100% charged” is also awkwardly formed. Capitalisation is inconsistent, as in “i cannot,” and several long sentences would benefit from clearer punctuation. Practise building accurate complex sentences and proofreading each sentence for a complete, well-formed structure.

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