Band 5.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 5.5 · Cambridge IELTS 12 · 2026-11-02

IELTS Writing Task 1 question

You work at home and have a problem with a piece of equipment that you use for your job.

Write a letter to the shop or company which supplied the equipment. In your letter

• describe the problem with the equipment
• explain how this problem is affecting your work
• say what you want the shop or company to do

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Student answer (Band 5.5)

Dear Sir/Madam,

I am writing this letter to informed that my web camera is not working properly in yesterday when I was having a meeting with the client it suddenly switch off I was lucky that my client was good person and he does not complain to my manager other wise I woud be in trouble in my job we have mandantory policy that you cannot talk with client if your web cam off it should be on always in the meeting

Can you please issue me a new camera as fast as possible because it is very crucial equipment for job or you can send some to check about the issue i already double all my euipment to make sure that there should no issue my side and I inform about this icident to my manager and he told me to write a letter to company that supply this equipment and ask for replace a new item we can make a exception for you.

Thank you

Arjun

AI examiner evaluation

Task Achievement / Task Response: Band 6.0

You address all three points: you identify the webcam problem, explain that it disrupted a client meeting and could put your job at risk, and request either a replacement or an inspection. These details make the purpose clear and relevant. The effect on your work is the strongest part, especially the explanation that your workplace requires the camera to remain on during meetings. However, the request is not fully precise: “send some to check about the issue” does not clearly say who should inspect it, and the proposed exception is difficult to understand. Explain whether you want a technician, repair, or replacement, and state a clear timeframe or next step to develop the request more fully.

Coherence and Cohesion: Band 5.5

The letter follows a broadly sensible order: it introduces the fault, describes its impact, and then asks the company to act. This gives the reader an overall sense of purpose. However, most of the information is packed into two very long sentences, so the sequence of events and requests is difficult to follow. For example, the sentence beginning “Can you please issue me a new camera” moves from replacement to inspection, equipment checks, your manager’s advice, and an exception without clear breaks. Use separate paragraphs for the problem and its effect, then the requested solution, and divide related ideas into shorter sentences. Clearer links between these points would make the progression easier to follow.

Lexical Resource: Band 5.5

You use relevant vocabulary for the situation, including “web camera,” “client,” “mandatory policy,” and “equipment,” so the reader can understand the general issue. There are also attempts to express urgency and importance through “as fast as possible” and “crucial.” However, several word choices and spelling errors reduce precision, such as “double all my equipment,” “send some to check,” and “make a exception.” Some phrases are also repetitive, particularly references to the equipment and the issue. Choose more exact expressions for checking the device and requesting a replacement, and proofread spelling. A more formal, consistent register would also suit a letter to a supplier.

Grammatical Range and Accuracy: Band 5.0

The response attempts to connect ideas using clauses such as “when I was having a meeting” and “because it is very crucial equipment for job,” showing some variety beyond simple sentences. However, long sentences joined without appropriate punctuation make the grammar difficult to control. There are errors in verb forms and tense, for example “to informed” and “it suddenly switch off,” as well as agreement and article problems in “he does not complain” and “a exception.” The opening also combines several clauses without clear sentence boundaries. Use shorter sentences, check subject–verb agreement and verb forms, and add articles where needed. These changes would make the message clearer while preserving the details you have included.

See this exact question answered at other band scores. The same prompt compared across bands.

Browse more IELTS Writing model answers or get your own writing scored by the same AI examiner.