Band 6.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.0 · Cambridge IELTS 12 · 2026-11-03

IELTS Writing Task 1 question

You work at home and have a problem with a piece of equipment that you use for your job.

Write a letter to the shop or company which supplied the equipment. In your letter

• describe the problem with the equipment
• explain how this problem is affecting your work
• say what you want the shop or company to do

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Student answer (Band 6.0)

Dear Sir or Madam,

I am writing to express my dissatisfaction with a laptop that I recently purchased from your company, as it is not functioning properly, when I am using it for doing my work. The Excel and word is not working properly beacuse whenever I am clicking on icon. Moreover, it do not open and my files are getting late to submit and my boss is very rude with me due to this issue. Now he will not give me promotion as a supervisor of the organization.

I want to request to company for replacing the laptop and also please check your product before delivery to different shops or customers so, they do not suffer from problems who using your product. Furthermore, I would parcel you iteam through post office and I want exchange with new one which is working well.

Thank you for understanding and cooperation,

Yours Faithfully,

ABC

AI examiner evaluation

Task Achievement / Task Response: Band 6.5

You address all three required points: you identify the laptop and the problems with Excel and Word, explain that delayed files are upsetting your boss and affecting your promotion prospects, and request a replacement. The purpose of the letter is clear, and the request to check products before delivery adds relevant detail. However, some points are less fully explained than others. For example, “whenever I am clicking on icon” does not make clear whether the applications fail to open every time or what happens on screen. The proposed return by post is also mentioned without clarifying who will arrange or pay for it. More precise details about the fault and the remedy would make the response more complete.

Coherence and Cohesion: Band 6.5

The letter follows a generally sensible order: it introduces the complaint, describes its effect on your work, and then states the action you want. The closing is also appropriate for a formal letter. Linking expressions such as “Moreover” and “Furthermore” help connect points, and the reader can follow the main message. At times, however, the connections feel mechanical or the ideas are crowded together. The first paragraph moves quickly from the software fault to late submissions, your boss’s reaction, and a possible promotion, without clearly separating cause and consequence. Use clearer sentence boundaries and organise the problem, its impact, and your requested solution into distinct paragraphs to improve progression.

Lexical Resource: Band 5.0

Your vocabulary is sufficient to communicate the basic complaint, using relevant terms such as “laptop,” “files,” “promotion,” and “replacing.” However, the range is limited and several word-choice, collocation, and spelling problems make the letter less natural. For example, “the Excel and word” is not a natural way to name the applications, “my files are getting late to submit” is unclear, and “parcel you iteam” is difficult to understand. There are also spelling errors such as “beacuse” and “iteam.” Choose precise terms for the fault and the requested exchange, and check spelling and common business-letter phrases. This would make your meaning easier to grasp.

Grammatical Range and Accuracy: Band 5.0

You attempt both simple and longer sentence forms, including a reason clause beginning “as” and a consequence introduced by “due to this issue.” The main message remains understandable, but grammatical errors occur often enough to make some sentences difficult to follow. Examples include “The Excel and word is not working,” “it do not open,” and “whenever I am clicking on icon,” which show problems with agreement, verb forms, and articles. The long opening sentence also joins several ideas without clear punctuation. Practise accurate subject–verb agreement and verb patterns, and divide complex thoughts into shorter sentences. Greater control of these basics, alongside varied but accurate structures, would improve clarity.

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