Band 7.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 7.0 · Cambridge IELTS 12 · 2026-11-04

IELTS Writing Task 1 question

You work at home and have a problem with a piece of equipment that you use for your job.

Write a letter to the shop or company which supplied the equipment. In your letter

• describe the problem with the equipment
• explain how this problem is affecting your work
• say what you want the shop or company to do

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Student answer (Band 7.0)

Dear Sir,

I hope you are doing well. I am writing this letter to raise a formal complaint about the speaker of my laptop. It has recently stopped working and I am unaware about the reason. Although I am able to use the computer, I am unable to make audio calls to my colleagues, clients and other departments. This has affected my productivity and overall performance. Due to this issue, I could not able to achieve my sales target last week.

Could you please send someone from our IT team to pick up my laptop? I am not sure how much time it takes to fix the problem so I would like to request you to provide me another system for my work as an alternative options. I need laptop that support I7 graphics.

Please let me know if you need any information about my laptop. I look forward to hearing from you.

Thank you

Kind regards,

Vaibhav

AI examiner evaluation

Task Achievement / Task Response: Band 7.5

The letter clearly covers all three required points: you identify the laptop speaker problem, explain that it prevents audio calls and has affected your sales performance, and request both collection for repair and a temporary replacement. The impact is made specific by mentioning that you missed your sales target, and the request is clear and relevant. To make the ideas more fully developed, give a little more detail about when the fault began or whether you have tried any troubleshooting, and clarify the replacement specification so the company can act on it. The opening and closing are appropriate for a formal complaint, although the salutation should match the task’s requested wording.

Coherence and Cohesion: Band 7.0

The information follows a clear sequence: the purpose of writing, the fault and its effect, the action requested, and a polite closing. Paragraphing separates the problem from the request, while links such as “Although,” “Due to this issue,” and “so” help show relationships between ideas. The progression is easy to follow, and the letter remains focused. Some connections could be made more precise: the move from the missed sales target to the collection request is abrupt, and the two requests could be presented in a clearer order, with the repair request followed by the temporary replacement request. A more conventional paragraph break before the closing would also improve the letter’s presentation.

Lexical Resource: Band 6.5

You use an adequate range of vocabulary for the situation, including “formal complaint,” “productivity,” “sales target,” and “alternative,” and the reader can understand the equipment problem and its consequences. There are also attempts at workplace-specific language, such as “colleagues, clients and other departments.” Some choices are imprecise or unnatural, however: “speaker of my laptop” would be more naturally expressed as “laptop speakers,” and “I7 graphics” does not clearly describe the required specification. “Another system” is also vague when you mean a temporary replacement laptop. More precise equipment and repair vocabulary would make the request sound more professional and reduce ambiguity.

Grammatical Range and Accuracy: Band 6.0

The letter includes a mix of simple and more complex sentence forms, such as “Although I am able to use the computer, I am unable to make audio calls” and “I am not sure how much time it takes to fix the problem so I would like to request…”. Meaning is generally clear, but some grammatical errors remain. For example, “I could not able to achieve” should be “I could not achieve” or “I was not able to achieve”; “another system … as an alternative options” has a number mismatch; and “I need laptop that support” needs an article and subject–verb agreement. Review verb patterns, articles, and singular/plural agreement, and use punctuation to separate the clauses in longer sentences.

See this exact question answered at other band scores. The same prompt compared across bands.

Browse more IELTS Writing model answers or get your own writing scored by the same AI examiner.