Band 6.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.5 · Cambridge IELTS 12 · 2026-11-04

IELTS Writing Task 1 question

You work at home and have a problem with a piece of equipment that you use for your job.

Write a letter to the shop or company which supplied the equipment. In your letter

• describe the problem with the equipment
• explain how this problem is affecting your work
• say what you want the shop or company to do

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Student answer (Band 6.5)

Dear Sir or Madam,

I hope this email find you well. I am writing to let you know that I brought the equipment from your online website last Month which is CPU for my computer.

Actually there is problem with that CPU like whenever I start the CPU its get switched off after every 30 or 40 minutes because of that I cannot able attend the meeting properly and cannot able to get full instruction from my manager during meeting. Even I cannot save some of my projects due to this issue at the end, I’m gonna miss the deadline of that project. Therefore most of the time I got a warning from my company due to this.

So I requesting to your company that if they replace the CPU or else if I get a refund for that purchase that would be so helpful for me. I also send an invoice with this email so you get the proper identification for my purchase.

Thank you in anticipation of your prompt action.

Your Faithfully,

Rahul

AI examiner evaluation

Task Achievement / Task Response: Band 7.0

The letter addresses all three required points: it identifies the CPU’s repeated shutdowns, explains the effects on meetings, saved projects and deadlines, and requests either a replacement or a refund. The consequences are relevant and give the complaint a clear purpose, while mentioning the invoice helps the company identify the purchase. To make the explanation more fully developed, specify when the fault began or whether you have already tried any troubleshooting, and state a clear preferred remedy or timeframe for action. The request is understandable, but a more direct, professionally framed closing request would make the desired outcome especially clear.

Coherence and Cohesion: Band 7.0

The information follows a clear sequence: you introduce the purchase, describe the fault and its impact, then make a request and close the letter. Paragraphing separates these stages effectively, and links such as “because of that,” “Therefore” and “So” help show cause and result. Some connections are less smooth because several consequences are packed into one long paragraph, and “Actually” and “Even” do not clearly signal the relationships intended. Use shorter sentences to separate the meeting, project-saving and deadline effects, and choose more precise transitions such as “As a result” or “In addition.” This would make the progression easier to follow without changing the logical structure.

Lexical Resource: Band 5.5

You use enough task-related vocabulary to communicate the complaint, including “equipment,” “CPU,” “invoice,” “refund,” “deadline” and “warning.” These choices make the situation understandable, and “prompt action” is an appropriate formal phrase. However, several expressions are imprecise or informal for a business letter: “brought the equipment” does not clearly mean purchased, “get full instruction” is awkward, and “I’m gonna” is too conversational. There is also repetition of “problem” and “CPU.” Aim for more precise collocations and a consistently formal register, for example by describing the device as shutting down unexpectedly and explaining that this prevents you from receiving your manager’s instructions.

Grammatical Range and Accuracy: Band 5.5

The response attempts both simple and longer sentences, including a cause-and-effect explanation of how the shutdown affects your work. However, errors in basic verb forms, agreement and sentence construction are noticeable and sometimes make the reader pause. Examples include “this email find you well,” “its get switched off,” “cannot able attend,” and “I requesting.” The sentence beginning “Even I cannot save” also needs clearer grammatical framing, while the closing “Your Faithfully” has an agreement error. Practise accurate present-tense forms and modal constructions, such as “it gets switched off,” “I cannot attend,” and “I am requesting.” Breaking the long explanation into shorter sentences will also help you control punctuation and structure.

See this exact question answered at other band scores. The same prompt compared across bands.

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