Band 6.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.0 · Cambridge IELTS 12 · 2026-11-06

IELTS Writing Task 1 question

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Write a letter to your manager. In your letter

• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ................. ,

Student answer (Band 6.0)

Dear John,

I'm writing to express my anger about the complaints that I received on the condition of the reception area of my company.

The complaints came from one of our most important customer who always patronize us. He said that our reception area is always dirty, and untidy, there is lack of waste-bin and our air conditioner is not working properly.

There's something you need to understand, the reception area is the face of the company. That is where customers make inquiries, relax and make purchase whenever they visit us. If not properly kept it might result to lost of clients and business for the company.

I suggest that, you make purchase of a new waste-bin, replace the air conditioner and employ a new cleaner that will make sure that the reception area is always clean. With these, the reception area will improve and customers will feel more comfortable whenever they visit our company.

Make sure the above suggestions are implemented ASAP.

Kind regards,

Kingsley

CEO

AI examiner evaluation

Task Achievement / Task Response: Band 6.0

The letter covers all three requested points: it reports complaints about cleanliness, the missing waste bin and the faulty air conditioner; explains that reception is “the face of the company”; and proposes practical remedies. The suggestions are relevant and specific, so the reader can understand the action requested. However, some points are only briefly developed. For example, the importance of reception is explained mainly through its role in inquiries and purchases, while the complaint is attributed to one customer without clarifying whether these concerns are representative of the several complaints mentioned in the prompt. The forceful closing request also sits somewhat awkwardly with the otherwise professional purpose. To strengthen the response, explain the impact of the problems more fully and use a consistently appropriate tone when addressing your manager.

Coherence and Cohesion: Band 7.0

The information is arranged in a clear sequence: the opening states the purpose, the next paragraph describes the complaints, and the following paragraphs explain the area’s importance and offer solutions. This progression makes the letter easy to follow, and paragraphing helps distinguish the main points. Linking phrases such as “That is where” and “With these” connect ideas, although the latter is vague and could refer more clearly to the proposed actions. The transition into “Make sure the above suggestions are implemented ASAP” is abrupt and weakens the otherwise orderly close. Use more precise referencing and a courteous transition to the final request, such as asking the manager to consider or approve the improvements.

Lexical Resource: Band 6.0

The vocabulary is adequate for the task and includes relevant terms such as “reception area,” “air conditioner,” “waste-bin,” “inquiries” and “implemented.” These choices communicate the practical problems and proposed actions clearly. There are also attempts at more expressive language, including “the face of the company,” though some phrasing is not natural or suitably formal: “express my anger” sounds confrontational, “make purchase” is awkward, and “lost of clients” uses the wrong word form. “Patronize us” is also less natural in this context than a phrase such as “are regular customers.” Aim for accurate collocations and a consistently professional register; this will make the message sound more fluent without requiring unusually advanced vocabulary.

Grammatical Range and Accuracy: Band 5.5

The response uses a mix of simple sentences and more developed structures, including the conditional “If not properly kept, it might result…” and the relative clause “a customer who always patronize us.” Most meaning remains clear, but some grammatical errors recur. In the relative clause, the singular subject requires “patronizes”; “one of our most important customer” needs a plural noun after “one of”; and “it might result to” uses an incorrect preposition in this pattern. The sentence beginning “The complaints came from…” also contains a long list that would benefit from clearer punctuation and parallel structure. Review subject–verb agreement, articles and prepositions, and proofread sentence boundaries and commas. More consistently accurate complex sentences would improve control.

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