Band 6.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.5 · Cambridge IELTS 12 · 2026-11-09

IELTS Writing Task 1 question

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Write a letter to your manager. In your letter

• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ................. ,

Student answer (Band 6.5)

Dear Mr.Singh,

The pupose of writing is to bring this to your attention about compaints that I have received in last 3 weeks.

In past three weeks,five visitors have send me email about the poor service in our reception area.Two visitors complain about not proper sitting arrangement and other three for not proper assistance at reception.However, google reviews are also dropping from that time.

As you know that we have good reputation among all industries, most of the visitors to our company come from different countries.So, reception area is initial place to welcome all those vistiors.I believe that there should be a proper team who can assist vistors for their needs,proper sitting area because people travel for hours to come to our company.

On the top of that, different lounge would be the better idea for visitors who come from abroad that will not only give them welcoming atmosphere but also help in our business deals.

Please let me know what you think.

Kind regards,

Deepak sharma

AI examiner evaluation

Task Achievement / Task Response: Band 7.0

You address all three points in the task: you report complaints about seating and assistance, explain that reception is the first point of welcome for international visitors, and suggest a staffed team, better seating and a separate lounge. The specific figures—five emails, divided between two seating complaints and three about assistance—make the problem clear. Your suggestions are relevant, and you connect the lounge to a welcoming atmosphere and business deals. To make the ideas more fully developed, explain what practical changes the team or lounge would involve, and clarify how the falling Google reviews relate to the complaints. A more explicit request for your manager to approve or consider these changes would also strengthen the letter’s purpose.

Coherence and Cohesion: Band 6.5

The letter follows a sensible progression: it introduces the complaints, explains why reception matters, then proposes improvements and closes politely. Linking phrases such as “As you know” and “On the top of that” help signal the movement between ideas, and the paragraphs broadly separate the main functions of the letter. However, the opening sentence is awkwardly constructed, and the transition from the complaints to the drop in Google reviews is abrupt; the relationship between them could be stated more clearly. The final two suggestions are also crowded into one paragraph. Use clearer paragraph breaks and more precise links between each complaint and its proposed solution to make the progression smoother and cohesion less noticeable.

Lexical Resource: Band 6.0

You use an adequate range of vocabulary for the situation, including “reputation,” “assistance,” “welcoming atmosphere” and “business deals.” These choices communicate the main points, and “initial place to welcome” shows an attempt to express the importance of reception in a more formal way. Some spelling and word-choice errors reduce precision, however: “pupose,” “compaints” and “vistiors” are misspelled, while “not proper sitting arrangement” and “different lounge” are unnatural or unclear phrases. “Poor service” is also broad when the specific problems are available. Proofread spelling and choose more natural collocations, such as “inadequate seating” and “a dedicated lounge,” to make the letter sound more professional.

Grammatical Range and Accuracy: Band 5.5

You attempt both simple and more complex sentence forms, including the sentence beginning “As you know that…” and the clause “that will not only give them… but also help…”. The main message remains understandable, but some grammatical errors affect accuracy and naturalness. For example, “visitors have send me email” has an incorrect verb form and missing article, while “Two visitors complain” shifts tense from the past context. The opening phrase “The purpose of writing is to bring this to your attention about…” is also structurally awkward. There are punctuation and spacing issues around commas, and the closing sentence’s “not only…but also” construction needs parallel forms. Review past-tense reporting and sentence construction, then proofread punctuation.

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