Band 5.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 5.5 · Cambridge IELTS 12 · 2026-11-10

IELTS Writing Task 1 question

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Write a letter to your manager. In your letter

• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ................. ,

Student answer (Band 5.5)

dear sir,i am writing to bring your attention in this important matter which our guests are facing.We are recieving some issues about main desk from our respected visitors.One of complain was that receptionist oftenly not present on desk therefore important calls are missing.Occasionally nobody has to be there to solve issues regarding rooms and food.Sometimes lights of main enterance are switch off.

Firstly i want to say that reception is the main area of any company or visitor hub for newly coming person.They came direct to main area for the sake of informations about that building.People came here directly to book their appointments or call to recieve any confirmation.

In a nut shell we have to make sure that one person should be always present on reception.For this purpose we can arrange the duties on shift wise so everyone will be facilitated.Desk area should be enough large and situated infront of entry gate so everyone will be easily accessible.Lighting should be proper so new comers have no hurdles to find the area.

AI examiner evaluation

Task Achievement / Task Response: Band 6.0

You address all three requested points: you report that the receptionist is often absent, calls and visitor queries go unanswered, and the entrance lighting is sometimes off; you explain that reception is where visitors seek information and make appointments; and you propose staffing shifts, a larger desk, a better location, and improved lighting. These are relevant and practical suggestions. The explanation of reception’s importance is less fully developed, however, and some complaint details are unclear—for example, “nobody has to be there to solve issues regarding rooms and food.” To strengthen the letter, explain more precisely how these problems affect visitors and why a welcoming, reliable reception supports the company’s image. A suitable formal closing would also complete the letter.

Coherence and Cohesion: Band 6.0

The response has a coherent overall arrangement: it first describes complaints, then explains the reception’s role, and finally offers improvements. The paragraph breaks and signposts such as “Firstly” and “In a nut shell” help readers follow this sequence. However, some links are mechanical, and the progression within paragraphs could be clearer. For instance, the move from missed calls to room and food queries is abrupt, while “For this purpose” does not clearly connect the staffing suggestion to the shift arrangement. Use more precise links to show cause and effect, and make sure each paragraph develops one main point. Clearer sentence boundaries and a conventional closing would also make the letter feel more complete.

Lexical Resource: Band 5.0

You use enough topic-related vocabulary to communicate the main concerns and recommendations, including “reception,” “appointments,” “confirmation,” “shift,” and “lighting.” There are also attempts at more formal phrasing, such as “bring your attention” and “respected visitors.” However, several word choices and collocations are inaccurate or unnatural, which sometimes makes the meaning less clear: “main desk,” “visitor hub,” “newly coming person,” and “everyone will be facilitated.” Spelling errors such as “recieving” and “enterance” are noticeable, and “in a nut shell” is not the appropriate form. Build accuracy by learning common workplace collocations and checking spelling; prefer direct, natural expressions over elaborate phrases.

Grammatical Range and Accuracy: Band 5.0

You attempt both simple and more complex sentence forms, including a reason clause in “so new comers have no hurdles to find the area” and a purpose phrase in “For this purpose we can arrange the duties.” The main message is generally understandable, but some grammatical errors affect clarity. Examples include missing articles in “receptionist oftenly not present on desk,” incorrect verb forms in “lights … are switch off,” and agreement or tense problems in “They came direct” and “People came here.” Punctuation and capitalisation also need attention, particularly the opening “dear sir,i” and the run-on presentation of several sentences. Practise articles, subject–verb agreement, and consistent present-tense forms, then proofread sentence boundaries.

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