Band 6.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.0 · Cambridge IELTS 12 · 2026-11-10

IELTS Writing Task 1 question

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Write a letter to your manager. In your letter

• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ................. ,

Student answer (Band 6.0)

Dear John,

I am writing this letter to formally inform you regarding recent ongoing complaints about the misconduct and poor communication skills among staff and guests.

Last week, i heard about the misbehaviour occurs between traveller and one of the staff member while monitoring booking details and facilities provided during the stay. Another major pitfall is communication gap while taking the personal information; which leads to abusive and unprofessional behaviour infornt of other visitors.

Front desk area is a substantial part of the whole association for making first positive impression. This area should be nicely organized and maintained by proper staff facilities and soothing ambience.

To manage those critical issues, i beleive we should hire more staff with interpersonel skills. Moreover, i also reckon that one security officer should be there to handle any misbehaviour among staff and outsiders.

Please give me an update if you found these changes would impact our corporation.

Best regards,

Navneet

AI examiner evaluation

Task Achievement / Task Response: Band 6.0

You address all three requested points: you mention complaints about staff conduct and communication, explain that reception creates a first impression, and propose hiring staff with interpersonal skills and adding a security officer. The suggestions are relevant, and the letter has an appropriate formal purpose. However, the complaints are described in broad terms, and the incident involving a traveller and a staff member is not explained clearly enough for the manager to understand what happened. The importance of reception is also stated rather than developed, while the proposed changes would benefit from a clearer link to the specific problems. Give a more precise example of a complaint and explain how each recommendation would resolve it.

Coherence and Cohesion: Band 6.5

The letter is arranged in a sensible sequence: it introduces the issue, describes complaints, explains reception’s importance, and then offers solutions. Paragraphing helps the reader distinguish these functions, and transitions such as “Moreover” make the recommendations easy to follow. This clear overall organisation is a strength. Some connections between ideas are less smooth, however: the move from the general complaint about communication to the unclear account of an incident leaves the reader unsure how the details relate. The final request for an update also does not clearly invite a decision or response to the proposals. Make these links more explicit and use references such as “these incidents” only when their meaning is clear.

Lexical Resource: Band 6.0

You use an adequate range of vocabulary for a formal workplace letter, including “misbehaviour,” “communication gap,” “first positive impression,” and “soothing ambience.” These choices show an attempt to use more specific and less common language. Some expressions are inaccurate or unnatural in context, though: “inform you regarding” is awkward, “staff facilities” does not clearly describe the reception environment, and “impact our corporation” is not a natural way to ask whether the changes would help. There are also spelling errors, including “beleive,” “interpersonel,” and “infornt.” Choose precise, natural collocations and proofread spelling; for example, refer to “staff conduct” and ask whether the proposals “would improve the reception area.”

Grammatical Range and Accuracy: Band 5.5

You use both simple sentences and more complex forms, including the relative clause in “which leads to…” and the purpose phrase “To manage those critical issues.” The main message remains understandable, but some grammatical errors reduce accuracy. For example, “the misbehaviour occurs” needs a suitable tense or clause structure, and “one of the staff member” has an agreement and plural-form problem. The sentence beginning “Another major pitfall” also uses a semicolon awkwardly before a dependent clause, while “if you found these changes would impact” has an unclear tense pattern. Review verb forms, articles and agreement, and separate or restructure clauses so that each sentence expresses a complete, clear relationship.

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