Band 6.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.0 · Cambridge IELTS 12 · 2026-11-10

IELTS Writing Task 1 question

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Write a letter to your manager. In your letter

• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ................. ,

Student answer (Band 6.0)

Dear Preet,

I am writing to inform you about the daily complaints that we are receiving from the customers related to reception area.

We are receiving complaints from 2 weeks regularly and customers mentioned that there is no receptionist avaliable at the night time and lunch time.Also, they mentioned that if receptionist are present ,they are busy in their phones and not paying proper attention to them.Moreover,they are not picking up guests call for inquiry or help.

There is no doubt that reception area is the most important area of the company and it describes company's reputation.This area shows how much work oriented our company is, and how much attention we are paying to our guests.

To improve it, we should submit employees phones so that they can work properly and giving them bonus if customers giving our company good star rating because of excellent service.Also, three receptionist should be present at one time so handle the peak hours.

Kind regards,

Taran

AI examiner evaluation

Task Achievement / Task Response: Band 6.0

The letter addresses all three requested points: it reports complaints about staff availability and attention, explains that reception shapes the company’s reputation, and proposes staffing and service improvements. These ideas are relevant and the purpose is clear. The complaints are the most specific part, including the lack of a receptionist at night and during lunch. However, the importance of reception is explained in broad terms, and the proposed phone restriction, bonus scheme, and three-person staffing plan would benefit from clearer justification or practical detail. For example, explain how coverage would be arranged during breaks and peak periods. Developing these points more evenly would make the response more complete and persuasive.

Coherence and Cohesion: Band 6.5

The information follows a sensible sequence: the opening states the purpose, the next paragraph describes complaints, and the following sections explain importance and offer solutions. Paragraphing helps the reader distinguish these functions, and linking expressions such as “Also” and “Moreover” make relationships between complaints clear. This is a coherent overall arrangement. To make progression more polished, use a separate, clearly signposted paragraph for the recommendations and connect each solution directly to a complaint. Some transitions are repetitive or abrupt, and the final suggestion about having three receptionists appears without explaining how it relates to peak-hour demand. More precise referencing and smoother links would strengthen cohesion.

Lexical Resource: Band 5.5

The vocabulary is adequate for communicating the situation, with relevant terms such as “complaints,” “reception area,” “reputation,” and “peak hours.” The writer also attempts workplace-related phrasing, including “work oriented” and “proper attention,” but some choices are unnatural or imprecise, such as “submit employees phones” and “good star rating.” Spelling errors in “avaliable” and “phones” (intended as “phone” in context) also reduce accuracy. Aim for more natural collocations and precise wording, for example, “restrict personal phone use” and “positive customer ratings.” A broader range of formal expressions would help the letter sound more professional and fluent.

Grammatical Range and Accuracy: Band 5.5

The response uses both simple statements and some longer structures, including a conditional clause in “if receptionist are present” and a reason clause beginning “because.” The meaning is generally understandable, but some grammatical errors occur across the letter. Examples include missing articles in “related to reception area” and “at the night time,” subject–verb disagreement in “receptionist are present,” and faulty verb forms in “so handle the peak hours” and “if customers giving.” Sentence boundaries and spacing after punctuation also need attention. Practise accurate plural and agreement forms, and revise longer sentences to ensure each clause has a complete, correctly formed verb. This would improve control while preserving the range attempted.

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