Band 6.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.0 · Cambridge IELTS 12 · 2026-11-11

IELTS Writing Task 1 question

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Write a letter to your manager. In your letter

• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ................. ,

Student answer (Band 6.0)

Dear Sir,

I am writing to assist you regardless of improvement for reception area of our company.

Firstly, I have read all complaints which have given by visitors on website. Visitors are facing problem with communication with our staff as well as they need rapid response from our reception area. Some visitors expressed dissatisfaction related to cleaning and management of chairs and tables.

Furthermore, reception area plays a significant role in our company because that is the first entry point of our organization, it should be very clean and with proper arrangement.

Lastly, I would appreciate it if you change our reception staff who have excellent communication skill with good problem solving ability. Moreover, I also like to suggest you to hire cleaning staff for regular cleaning with proper arrangements.

I hope you will look into this matter and resolve the problem as soon as possible.

Yours sincerely, Rahul Patel.

AI examiner evaluation

Task Achievement / Task Response: Band 6.5

The letter addresses all three points: it reports complaints about staff communication, response speed, and cleanliness; explains that reception is visitors’ first point of contact; and proposes staffing and cleaning changes. The purpose is clear, and the suggestions are relevant. However, some points are only partly developed. For example, “change our reception staff” does not explain whether additional training or a change in staffing is intended, and the cleaning suggestion could be more specific. The importance of reception is also stated briefly rather than supported with further explanation. The response already covers the task clearly, but fuller explanation and more precise, practical recommendations would make the ideas more complete and persuasive.

Coherence and Cohesion: Band 7.0

The letter has a clear overall progression: it introduces the purpose, describes complaints, explains the reception area’s importance, and then gives recommendations. Paragraphing helps distinguish these functions, and signposts such as “Firstly,” “Furthermore,” and “Lastly” make the sequence easy to follow. The closing is also appropriate. Some linking is a little mechanical, however, and the relationship between the complaints and the proposed solutions could be made more explicit. For instance, connect the communication complaint directly to staff training or recruitment, then link the cleanliness complaint to a regular cleaning schedule. This would preserve the clear organisation while making the progression feel more natural and cohesive.

Lexical Resource: Band 5.5

The vocabulary is sufficient to communicate the main points, and phrases such as “significant role,” “dissatisfaction,” and “problem solving ability” show an attempt to use more formal language. However, several word choices and collocations are unnatural or imprecise, including “assist you regardless of improvement,” “complaints which have given,” and “management of chairs and tables.” “Change our reception staff” is also vague for a formal recommendation. These choices do not prevent the reader from understanding the message, but they limit precision and naturalness. Aim for common, accurate business-letter expressions and collocations, such as “improve the reception area,” “complaints received,” and “the arrangement of the furniture.”

Grammatical Range and Accuracy: Band 5.5

The response includes both simple sentences and some attempts at more complex structures, such as “I would appreciate it if…” and the sentence explaining why reception matters. The main message remains understandable, but some grammatical errors recur. For example, “complaints which have given” needs a passive form (“complaints that have been made”), while “because that is the first entry point” has an unclear reference and awkward clause construction. There are also issues with articles and sentence boundaries, particularly in the sentence beginning “Furthermore,” where two independent ideas are joined with a comma. Review passive forms, article use, and punctuation, and practise combining clauses accurately. More consistently controlled sentences would strengthen the letter.

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