Band 6.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.5 · Cambridge IELTS 12 · 2026-11-13

IELTS Writing Task 1 question

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Write a letter to your manager. In your letter

• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ................. ,

Student answer (Band 6.5)

Dear Laura

I hope you are doing well.I am writing regarding the complaints about the reception area.Many visitors have compained about the facilities.I would suggest a few improvements that could address their concerns.

Firstly, many visitors have complained that the reception area is very congested and crowded during the peak hours.In addition,some customers have raised the issue that there is no adequate lighting and the place gives off a very dull look.

I believe, the reception area is extremely important because it creates the first impression of our company.A well maintained reception makes the customers feel good and welcome.

I would appreciate if the following changes are brought about.

In order to make the reception area more spaceous ,the hardboard partition in the middle of the reception should be eliminated.Moreover, to enhance the ambiance the walls should be repainted with brighter colors.In addition to that,there should more lights and new painting hung on the walls to give a artistic look to the place.

I believe these suggestions would be considered to significantly improve the overall experience of the customers.

Thank you

your sincerely,

Ambreen.

AI examiner evaluation

Task Achievement / Task Response: Band 7.0

You address all three points in the task and maintain a clear, appropriate purpose throughout. The complaints are specific—crowding at peak times and inadequate lighting—and you explain why reception matters by linking it to visitors’ first impressions and welcome. Your suggestions also respond directly to those concerns, including removing the partition and improving the lighting and décor. This gives the letter a clear, relevant message. To strengthen it further, develop the practical suggestions a little more: for example, explain how removing the partition would improve visitor flow, or specify what lighting changes would make the area brighter. The ideas are clear and supported, though some remain general.

Coherence and Cohesion: Band 7.0

The letter has a clear progression: it introduces the purpose, describes the complaints, explains the importance of reception, and then presents improvements. Paragraphing helps distinguish these stages, and signposts such as “Firstly,” “Moreover,” and “In addition” make the sequence easy to follow. The closing also returns to the aim of improving customers’ experience. At times, however, the linking is somewhat formulaic, with several additions introduced in similar ways. The transition from the importance of reception to the request for changes could also be smoother. Use a wider range of natural links and connect each proposed improvement explicitly to the complaint it addresses to make the progression more flexible.

Lexical Resource: Band 6.0

You use an adequate range of vocabulary for the topic, including “congested,” “peak hours,” “first impression,” and “enhance the ambiance.” These choices communicate the complaints and recommendations clearly, and the reader can understand your meaning throughout. Some word choices and spelling errors reduce precision, however: “compained” should be “complained,” “spaceous” should be “spacious,” and “new painting hung” is unclear in this context. “Hardboard partition” may also not be the most precise description unless that is the actual material. Aim for accurate spelling and natural collocations, such as “display artwork” or “install brighter lighting.” This would make the vocabulary more controlled and professional.

Grammatical Range and Accuracy: Band 6.0

You use a mix of simple and complex forms, including the reason clause in “because it creates the first impression” and the purpose phrase “In order to make the reception area more spacious.” Most sentences are understandable, and grammatical errors do not prevent the reader from following your recommendations. Some errors in sentence boundaries, articles, and verb patterns remain. For example, “I hope you are doing well.I am writing” needs a space and clearer sentence separation; “I would appreciate if” requires “it” after “appreciate”; and “there should more lights” needs “be.” The closing “your sincerely” should be “Yours sincerely.” Check punctuation and complete verb structures carefully, while continuing to use varied sentence forms.

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