Band 7.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 7.5 · Cambridge IELTS 12 · 2026-07-28

IELTS Writing Task 1 question

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Write a letter to your manager. In your letter

• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ................. ,

Student answer (Band 7.5)

Dear sir,

I am writing to you regarding the complaints about our reception area that we have received over the past few months, and to share my opinion about how to address them.

Many visitors stated their dissatisfaction with our reception area and most of the complaints were due to the fact that the place is overcrowded, they often have to wait for a long, and there is no desk to fill in the forms. They also showed their concerns that only one receptionist cannot serve them promptly, and it kills their valuable time waiting and talking to the receptionist.

Needless to say, the area where visitors arrive and wait is extremely important as it represents the image of our company and gives the first impression of the organization. Taking this into consideration, it is highly important to enlarge the reception area by annexing the room next to it.

Moreover, it would be a good idea to equip the place with an additional sofa set and a desk for the visitors to use. Finally, hiring a second receptionist would be definitely worthwhile.

Your faithfully,

khush

AI examiner evaluation

Task Achievement / Task Response — Band 7.5

The response successfully addresses all three bullet points of the prompt. You clearly describe the complaints regarding overcrowding and waiting times, explain the importance of the reception area as the company's 'first impression', and provide logical suggestions for improvement, such as expanding the space and hiring additional staff. The tone is appropriate for a formal letter to a manager. To reach a higher band, you could provide slightly more detail on how these improvements would specifically benefit the company's operations or visitor experience, as some ideas are presented quite briefly.

Coherence and Cohesion — Band 8.0

The letter is well-organized with a clear logical progression. Each paragraph focuses on a specific aspect of the task, which helps the reader follow your argument easily. You use transition signals such as 'Needless to say', 'Taking this into consideration', and 'Moreover' to connect your ideas effectively. The paragraphing is appropriate for a formal letter. To improve further, ensure that your referencing is always precise; for example, in the second paragraph, 'the place' is used repeatedly, and varying your cohesive devices or using synonyms would make the flow even more natural.

Lexical Resource — Band 7.0

You demonstrate a sufficient range of vocabulary to communicate your ideas clearly. Phrases like 'valuable time', 'first impression', and 'definitely worthwhile' are used correctly and appropriately for the context. There are some minor issues with collocation, such as 'kills their valuable time' (which sounds slightly unnatural; 'wastes' would be better) and 'fill in the forms' (which is acceptable but could be more precise). Overall, your vocabulary is adequate for the task, though incorporating more sophisticated or topic-specific collocations would help elevate the score.

Grammatical Range and Accuracy — Band 7.5

The response contains a mix of simple and complex sentence structures. You show good control over grammar, and most sentences are error-free. There are a few minor slips, such as 'wait for a long' (should be 'wait for a long time') and 'Your faithfully' (should be 'Yours faithfully'). Additionally, the phrase 'only one receptionist cannot serve them promptly' is grammatically sound but could be phrased more fluidly. The punctuation is generally accurate, and the errors present do not impede communication or cause confusion for the reader.

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