Band 7.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 7.0 · Cambridge IELTS 12 · 2026-07-28

IELTS Writing Task 1 question

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Write a letter to your manager. In your letter

• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ................. ,

Student answer (Band 7.0)

Dear Mr Kapoor,

I hope you are doing well. I am writing this letter to provide my suggestions regarding how to improve the reception area in your company.

Recently, a number of visitors of your company express their negative experience with reception area. Such as, it create problems during peak hours for the clients, as they have to wait for a long time in a queue due to availability of one receptionist. Also, they have complained about uncomfortable seating arrangements and lack of proper air conditioning.

Reception is one of the important area where clients get entry in the company and access you to build first impression on them. Therefore, tidy, well organised and spacious reception area create a positive and strong image of your company on your visitors and build good relationships.

In order to improve the reception area, I suggest you to add more comfortable chairs, bright lights and proper air condition systems to provide them convenience and comfort during their visit. Moreover, hiring another receptions will significantly save their important time during inquiry and guide them properly while they get stuck in problems.

I hope my suggestions will be helpful to you for dealing with reception problems, create professional image among the visitors and gain popularity. I look forward to your prompt response in this matter.

Yours faithfully,

Twinkle

AI examiner evaluation

Task Achievement / Task Response — Band 7.5

You have addressed all three bullet points of the task: describing the complaints, explaining the importance of the reception area, and suggesting improvements. The tone is appropriate for a letter to a manager. However, some ideas could be developed further. For instance, while you mention the need for another receptionist, you could briefly explain how this would specifically improve the flow of visitors. The response is well-structured and covers the requirements effectively, maintaining a clear purpose throughout the letter. The content is relevant and directly answers the prompt.

Coherence and Cohesion — Band 7.5

The letter is logically organized with a clear introduction, body paragraphs for each point, and a professional closing. You use some cohesive devices such as 'Moreover', 'Therefore', and 'In order to', which help the flow of ideas. However, the transition between sentences is occasionally slightly mechanical. Paragraphing is used appropriately to separate the different requirements of the task. The progression of ideas is clear, and the reader can easily follow your argument from the complaints to the proposed solutions.

Lexical Resource — Band 6.5

You demonstrate an adequate range of vocabulary for the task, using terms like 'peak hours', 'uncomfortable seating arrangements', and 'professional image'. There are some minor word choice errors, such as 'access you to build' (should be 'allow you to build') and 'hiring another receptions' (should be 'receptionists'). While you attempt to use some less common vocabulary, these occasional inaccuracies prevent a higher score. The vocabulary is generally sufficient to convey your meaning clearly, but more precise collocations would enhance the professional tone of the letter.

Grammatical Range and Accuracy — Band 6.5

You use a mix of simple and complex sentence structures. There are several grammatical errors, such as 'a number of visitors... express' (should be 'expressed'), 'it create problems' (should be 'it creates'), and 'proper air condition systems' (should be 'air conditioning systems'). These errors are frequent but do not impede communication. To reach a higher band, you should focus on subject-verb agreement and noun-adjective consistency. While you attempt complex structures, the control over them is inconsistent, leading to the noted errors.

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