Band 7.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 7.0 · Cambridge IELTS 12 · 2026-07-30

IELTS Writing Task 1 question

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Write a letter to your manager. In your letter

• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ................. ,

Student answer (Band 7.0)

Dear Smith,

I am writing this to address you regarding complains which we received based on the reception area.

Firstly, Many mentioned that, there are insufficient chairs and sitting room for one to wait and clarify their concerns. Consequently, the reception area gets crowded and creates lot of chaos and noisy. Moreover, there is only one receptionist during the peak hours to address most of the queries. In result, many clients return back without being answered.

As you are aware, reception is primary area contact for the customers to reach our organisation. Due to above inconvenience we intend to lose various clients on daily bases, which is huge financial loose to the company.

Finally, to surmount all the obstacles, more chairs need to be arranged while expending the sitting area merging with discussion room on the left side of reception area. Furthermore, it is highly advisable if you can hire additional receptionist to mitigate the current issues.

I hope you will consider my comments to overcome the situation.

Yours sincerely,

Anjali Reddy Sugu

AI examiner evaluation

Task Achievement / Task Response — Band 7.5

The letter addresses all three bullet points of the prompt: describing the complaints, explaining the importance of the reception area, and suggesting improvements. The tone is appropriate for a formal letter to a manager. The ideas are relevant and clearly presented, though the development of the 'importance' section could be slightly more detailed to reach a higher band. Overall, the response is well-focused and fulfills the requirements of the task effectively.

Coherence and Cohesion — Band 7.5

The letter is logically organized with a clear introduction, body paragraphs, and a closing. Paragraphing is used appropriately to separate the different points. Cohesive devices such as 'Firstly', 'Consequently', 'Moreover', and 'Finally' are used to guide the reader through the argument. While the flow is generally smooth, some transitions could be more sophisticated to avoid a slightly mechanical feel. However, the progression of ideas is clear throughout the text.

Lexical Resource — Band 6.5

The vocabulary is generally adequate for the task, allowing the student to communicate their points clearly. There are some noticeable errors in word choice and collocation, such as 'complains' (should be 'complaints'), 'noisy' (should be 'noise'), 'In result' (should be 'As a result'), and 'financial loose' (should be 'financial loss'). These errors do not impede communication, but they do limit the precision of the writing. A wider range of vocabulary would be needed for a higher score.

Grammatical Range and Accuracy — Band 6.5

The student uses a mix of simple and complex sentence structures. There are several grammatical errors, such as 'address you regarding complains' (should be 'address the complaints'), 'on daily bases' (should be 'on a daily basis'), and 'expending the sitting area' (should be 'expanding'). Punctuation is generally functional, though there are some unnecessary commas, such as after 'Many mentioned that,'. Despite these errors, the meaning is always clear, and the grammar does not significantly hinder the reader's understanding.

Browse more IELTS Writing model answers or get your own writing scored by the same AI examiner.