Band 7.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 7.0 · Cambridge IELTS 12 · 2026-07-30

IELTS Writing Task 1 question

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Write a letter to your manager. In your letter

• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ................. ,

Student answer (Band 7.0)

Dear Mr. John,

I am writing this letter regarding the complaints I have recently received from the visitors about the reception area.

The most of complaints were related to the inappropriate behavior from the reception staff. Visitor's queries were not fulfilled and the responses were so poor. Additionally, the area was not hygienic. There was a lot of dust and rubbish present on the floor. Visitors had to wear mask in compulsion.

Reception is where a outsider first arrives. Our first impression is our last impression. Hence, it should be neat and tidy. So that clients can give positive reviews. Moreover, In our culture we treat guests as God. Our behavior shows our moral values. It is essential that an enormous company like this deal with the clients in a clam and positive way.

My suggestions are to provide the staff a 3 days training where they will be trained about customer values and the cleanliness of the area. This initiation will help us a lot to overcome our mistakes.

I hope you will take this into consideration.

Yours sincerely

Gagan Yadav

AI examiner evaluation

Task Achievement / Task Response — Band 7.5

You have addressed all three bullet points in the prompt: describing the complaints, explaining the importance of the reception area, and suggesting improvements. The tone is appropriate for a formal letter to a manager. However, some ideas are slightly under-developed. For instance, while you mention the staff's behavior and the lack of hygiene, providing a specific example of a complaint could have strengthened the response. The suggestion for training is relevant, but could be expanded to include specific areas of focus beyond just 'customer values' to better demonstrate a comprehensive solution. Overall, the task is fulfilled effectively.

Coherence and Cohesion — Band 7.0

The letter is logically organized with a clear introduction, body paragraphs, and a closing. You use some cohesive devices such as 'Additionally', 'Hence', and 'Moreover' to link ideas. However, the transition between the importance of the reception area and the cultural reference feels slightly abrupt. Paragraphing is used correctly to separate the different points of the letter. To reach a higher band, ensure that the flow between sentences is smoother and that you avoid repetitive sentence structures, which can make the progression feel a bit mechanical at times.

Lexical Resource — Band 6.5

You demonstrate an adequate range of vocabulary for the task, using terms like 'inappropriate behavior', 'hygienic', and 'consideration'. There are some minor errors in word choice and collocation, such as 'The most of complaints' (should be 'Most of the complaints') and 'in compulsion' (should be 'compulsory'). While the vocabulary is sufficient to convey your meaning clearly, it lacks the variety and precision of more advanced lexical choices. Incorporating more precise business-related terminology would enhance the professional tone of your writing.

Grammatical Range and Accuracy — Band 6.5

You use a mix of simple and complex sentence structures. There are several grammatical errors, such as 'a outsider' (should be 'an outsider'), 'an enormous company like this deal' (should be 'deals'), and 'provide the staff a 3 days training' (should be 'provide the staff with 3 days of training'). While these errors are noticeable, they do not impede the overall communication of your message. To improve, focus on subject-verb agreement and the correct use of articles. Increasing the variety of complex sentence forms would also help in achieving a higher score.

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