Band 7.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 7.0 · Cambridge IELTS 12 · 2026-07-31

IELTS Writing Task 1 question

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Write a letter to your manager. In your letter

• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ................. ,

Student answer (Band 7.0)

Dear John,

The purpose of my writing today is to inform you about frequent complaints from visitors at reception area. I wanted to bring these recent instances in your notice to work upon it.

The most common complaint that I have been receiving is the dirty washrooms, it looks like cleaning staff is less in number and they keep juggling between different floors. Additionally, the air conditioners ducts are not controlled properly around reception area for that I keep calling the staff for changing the temperature and mostly they are unavailable.

Reception area is the first impression of an organization for an outsider and one has rightly said "first impression is the last impression". It gives the glance of the company ethics and its' management.

I want to add some suggestions for these lodged complaints, we need to hire more cleaning staff. For these air conditioner ducts, some automatic settings need to be updated.

I am looking forward to seeing how my suggestions translate to you.

yours sincerely,

vaishali

AI examiner evaluation

Task Achievement / Task Response — Band 7.0

The letter addresses all three bullet points of the prompt: describing the complaints, explaining the importance of the reception area, and suggesting improvements. The tone is appropriate for a formal letter to a manager. However, the development of ideas is somewhat limited. For instance, the suggestion to 'update automatic settings' for air conditioning is vague and could have been expanded with more practical detail. The response covers the requirements, but the depth of the suggestions could be improved to reach a higher band. Overall, the task is fulfilled adequately.

Coherence and Cohesion — Band 7.5

The letter is logically organized with a clear introduction, body paragraphs, and a closing. Each paragraph focuses on a specific aspect of the prompt. Cohesive devices are used, such as 'Additionally' and 'The most common complaint', which help the flow of information. However, some transitions are slightly mechanical, and the connection between the final suggestion and the closing sentence is a bit abrupt. Paragraphing is used appropriately to separate the different points, which helps the reader follow the argument easily.

Lexical Resource — Band 6.5

The vocabulary is generally sufficient for the task. You use some relevant business-related terms like 'organization', 'management', and 'instances'. There are some minor inaccuracies, such as 'juggling between different floors' (which is slightly informal) and 'translate to you' (which is an awkward collocation in this context). While the range is adequate to convey your message clearly, there is limited use of less common or more sophisticated vocabulary that would elevate the response to a higher band.

Grammatical Range and Accuracy — Band 6.5

You demonstrate a mix of simple and complex sentence structures. There are several grammatical errors, such as 'bring these recent instances in your notice' (should be 'to your notice'), 'air conditioners ducts' (should be 'air conditioner ducts'), and 'its' management' (incorrect use of apostrophe). While these errors do not impede communication, they occur frequently enough to prevent a higher score. The punctuation is generally functional, but the sentence structure could be more varied to demonstrate better control.

Browse more IELTS Writing model answers or get your own writing scored by the same AI examiner.