Band 6.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.0 · Cambridge IELTS 12 · 2026-08-03

IELTS Writing Task 1 question

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Write a letter to your manager. In your letter

• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ................. ,

Student answer (Band 6.0)

Dear Mr.James,

I am writing this letter in response to your request for suggestions on how we can improve our company’s reception area, in light of recent feedback’s received from our visitors.

Many clients have complained about the long wait times. And also a lack of comfortable seating. Furthermore, a few visitors complained about the staff that they often appears to be overwhelmed, which made the visitors feeling unwelcome or rushed.Some of them also complained about the environment that our reception area is dirty. They see the spilled water on the floor and the staff takes time to sweep it off. The staff is not that vigilant and seems to be tired of working and delays the work.

As you know, the reception area is vital because it forms the first impression of our company. It sets the tome for our professional relationships and serves as a direct reflection of our brand value and attention to the client care. The reception area is the main part of our company that would attract the clients.

To resolve all these issues, i’d suggest that we need to upgrade our interior, having comfortable sofa seatings. Also introducing a self check in kiosk making it more modern and attractive to customers. It would result in reduced waiting times.This would reduce the burden on our receptionist and they will focus more on welcoming the guests warmly. Additionally, we need to train our staff so they can stay vigilant and do they work on time and making the environment more comfortable for the guests.

Thank you for considering these recommendations. I look forward to discussing this matter further.

Yours sincerely,

Wajiha Inam

AI examiner evaluation

Task Achievement / Task Response — Band 6.0

The letter successfully addresses all three bullet points of the prompt. You have clearly described the complaints regarding wait times, seating, and staff behavior. You also articulated the importance of the reception area as a 'first impression' and provided actionable suggestions for improvement, such as installing kiosks and staff training. The tone is appropriate for a formal letter to a manager. To reach a higher band, ensure that your descriptions are slightly more nuanced; for example, instead of saying the staff 'seems to be tired', you could focus more on the systemic issues causing the service delays, which would make the letter more professional and persuasive.

Coherence and Cohesion — Band 6.0

The letter is logically organized into clear paragraphs, each focusing on a specific requirement of the task. You use cohesive devices such as 'Furthermore', 'As you know', and 'Additionally' to connect your ideas. However, some transitions feel slightly mechanical, and there are minor issues with sentence-level cohesion, such as the fragmented sentence 'And also a lack of comfortable seating.' Improving the flow between sentences by avoiding unnecessary full stops where a comma or conjunction would suffice would enhance the overall readability. Overall, the progression of ideas is clear and easy to follow throughout the response.

Lexical Resource — Band 5.5

You demonstrate an adequate range of vocabulary for the task, using terms like 'overwhelmed', 'vigilant', and 'professional relationships'. There are some minor errors in word choice and collocation, such as 'feedback’s received' (should be 'feedback received') and 'sets the tome' (a typo for 'tone'). Additionally, 'sweep it off' is slightly informal for a business context. While you successfully communicate your message, incorporating more precise business-related collocations would elevate your score. The vocabulary is sufficient to convey your meaning clearly, but it lacks the sophistication and flexibility required for higher band scores.

Grammatical Range and Accuracy — Band 5.5

You use a mix of simple and complex sentence structures. While the meaning is generally clear, there are several grammatical errors, including subject-verb agreement issues ('staff that they often appears') and incorrect verb forms ('made the visitors feeling'). Punctuation is also inconsistent, particularly with the use of periods in the middle of sentences. While these errors do not impede communication, they occur frequently enough to prevent a higher score. To improve, focus on proofreading for basic subject-verb agreement and ensuring that complex sentences are constructed with correct verb patterns.

Browse more IELTS Writing model answers or get your own writing scored by the same AI examiner.