Band 6.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.0 · Cambridge IELTS 12 · 2026-08-07

IELTS Writing Task 1 question

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Write a letter to your manager. In your letter

• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ................. ,

Student answer (Band 6.0)

Dear Sir,

I am writing to giving you a suggestion to improve management of the reception area in our company.

There have been numerous complaints have made about the reception area by the visitors. Firstly, the visitors have to wait for a longer period of time outside, despite no one is inside the office. Secondly, all staffs seem busy, and proper guidance and respect is not given by receptionist. Moreover, services like drinking water or coffee machine are not available in waiting area.

I believe reception area is the most significant component of any company, because it reflects first impression of the office in front of visitors. Therefore, it should be well organised and systematic. Furthermore, people can judge company's reputation by initial hospitality in the company. Overall, negative impact on visitor's mind can impact on the company's reputation, revenue and the future growth negatively.

There are several measures should be taken to solve this concern. Proper training to the receptionist should be provided to understand how to handle visitors and tackle the situations. Another step is to provide services such as asking for water and coffee in waiting area, it shows respect towards visitors.

I hope these suggestions find you well.

Yours faithfully,

Hardik

AI examiner evaluation

Task Achievement / Task Response — Band 6.5

You have successfully addressed all three bullet points in the prompt. You described the complaints regarding waiting times and staff behavior, explained the importance of the reception area as a reflection of company reputation, and provided actionable suggestions for improvement. The tone is appropriate for a formal letter to a manager. To reach a higher band, ensure that your ideas are slightly more developed; for instance, you could provide a specific example of how the receptionist's behavior could be improved through training, rather than just stating that training should be provided. Overall, the response is well-focused and fulfills the requirements of the task.

Coherence and Cohesion — Band 6.5

The letter is logically organized into clear paragraphs, each focusing on a specific aspect of the prompt. You use cohesive devices such as 'Firstly', 'Secondly', 'Moreover', and 'Therefore' to guide the reader through your argument. However, some transitions feel slightly mechanical, and the flow between sentences could be smoother. For example, the sentence 'I hope these suggestions find you well' is a standard closing, but it feels a bit disconnected from the preceding paragraph. Improving the variety of linking words and ensuring they are used naturally would enhance the overall coherence of your writing.

Lexical Resource — Band 5.5

You demonstrate an adequate range of vocabulary for the task, using terms like 'significant component', 'initial hospitality', and 'systematic'. There are some minor inaccuracies in word choice, such as 'I am writing to giving you a suggestion' (should be 'to give') and 'all staffs' (staff is an uncountable noun). While you successfully convey your meaning, the vocabulary is generally functional rather than sophisticated. To improve, try to incorporate more precise collocations and avoid repetitive phrasing. Expanding your range to include more topic-specific vocabulary related to business management would also be beneficial.

Grammatical Range and Accuracy — Band 5.5

You use a mix of simple and complex sentence structures. However, there are several grammatical errors that occur throughout the text, such as 'There have been numerous complaints have made' (should be 'have been made') and 'despite no one is inside' (should be 'despite no one being inside'). Additionally, there are issues with article usage and subject-verb agreement, such as 'reception area is the most significant' (needs 'the'). While these errors do not impede communication, they are frequent enough to prevent a higher score. Focusing on subject-verb agreement and the correct use of passive voice will significantly improve your accuracy.

See this exact question answered at other band scores — the same prompt compared across bands.

Browse more IELTS Writing model answers or get your own writing scored by the same AI examiner.