Band 4.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 4.0 · Cambridge IELTS 12 · 2026-08-10

IELTS Writing Task 1 question

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Write a letter to your manager. In your letter

• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ................. ,

Student answer (Band 4.0)

i am writing some several complaints in reception area in my company.it following several complaints for visitors.

recently several of visitiors complain to reception area its very small and uncomfortable that is not good things. any new customer visit our company and living its not good. its no chair available chain customer can sit and waiting over their the customer.the reception area its very important its showing good impression in our customer and also i add some equipment you can order the chair i

AI examiner evaluation

Task Achievement / Task Response — Band 4.0

The response fails to meet the minimum word count requirement of 150 words, reaching only 84 words. Consequently, the task is only partially addressed. While you mention complaints, the importance of the area, and suggest improvements, the ideas are severely underdeveloped and lack the necessary detail to fully satisfy the prompt. The letter is incomplete, ending abruptly mid-sentence. To improve, you must expand on each bullet point with specific examples and ensure the letter follows a standard professional structure, including a proper closing.

Coherence and Cohesion — Band 4.0

The response lacks logical paragraphing and clear transitions between ideas. The sentences are disjointed, making it difficult for the reader to follow the progression of your argument. There is a lack of cohesive devices, such as linking words (e.g., 'furthermore', 'consequently', 'however'), which are necessary to connect your thoughts. The text feels like a collection of fragmented sentences rather than a cohesive letter. To improve, focus on grouping related ideas into distinct paragraphs and using transition words to guide the reader through your points.

Lexical Resource — Band 4.0

The vocabulary is very limited and repetitive, relying on basic words like 'good', 'bad', and 'things'. There are significant issues with word choice and collocation, such as 'i am writing some several complaints' and 'living its not good'. The range is insufficient to express complex ideas or professional concerns effectively. To improve, you should focus on learning topic-specific vocabulary related to business environments and office management, and practice using more precise adjectives and nouns to convey your meaning clearly.

Grammatical Range and Accuracy — Band 4.0

The response contains frequent grammatical errors that impede communication. There are consistent issues with subject-verb agreement, article usage, and sentence structure (e.g., 'its no chair available chain customer'). Many sentences are fragmented or run-on, and the punctuation is largely absent or incorrect. The range of structures is very limited, consisting mostly of simple, error-prone sentences. To improve, focus on mastering basic sentence construction, including subject-verb-object order, and proofreading for common errors like missing articles and incorrect verb forms.

See this exact question answered at other band scores — the same prompt compared across bands.

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