Band 7.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 7.0 · Cambridge IELTS 12 · 2026-08-11

IELTS Writing Task 1 question

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Write a letter to your manager. In your letter

• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ................. ,

Student answer (Band 7.0)

Dear XYZ,

I am writing this letter to express my concerns about the complaints that were made by the visitors regarding the reception area upon arrival of our company ABC. As per your request, I am thereby writing this to suggest some ideas to improve this space and manage customer complaints.

First of all, I reviewed all the customer complaints and found that most of the visitors were unsatisfactory of the congested reception area, while others complaint about the unavailability of the basic beverages like water. And more importantly they were not pleased with seeing the reception desk empty and being lost in the hall.

I believe the first impression of the customer about the company is made in the reception area. Honestly, receptionist is the first point of contact of the customer where we can make them feel important from the beginning of their visit and strengthen the bond with them. Only after we provide good service to our visitors, they will decide if they want to do business with us in the future. It is also about word of mouth, when they have bad experience with our customer care, they will say the same thing in the market and it will disallow other visitors to even enter our company.

I inspected our reception area, and I noticed that we do have enough space but the utilization of space is not sophisticated. For instance, we can remove the sofa set from the center and fix it to the wall. This will allow the area to look much bigger. And addition of aesthetic plants and some posters on the wall can enhance our reception area overall. I also want to suggest you to have two receptionists at a time, so that when one of them is on break, other can respond the customer. This way no customer remains unattended.

I hope this changes will help our company invite more visitors and thrive in the future. Let me know if I can be of any help.

Best regards,

MNO

AI examiner evaluation

Task Achievement / Task Response — Band 7.5

The response successfully addresses all three bullet points of the prompt. You clearly describe the complaints (congestion, lack of beverages, and an unattended desk), explain the importance of the reception area regarding first impressions and brand reputation, and provide actionable suggestions for improvement. The tone is appropriate for a formal letter to a manager. The ideas are well-developed and relevant, showing a clear understanding of the task requirements. To reach a higher band, ensure that the connection between the complaints and the proposed solutions is even more explicit, and maintain a consistent professional tone throughout.

Coherence and Cohesion — Band 7.0

The letter is logically organized with a clear introduction, body paragraphs, and a conclusion. Each paragraph focuses on a specific aspect of the prompt, which helps the reader follow your argument easily. You use a range of cohesive devices such as 'First of all', 'For instance', and 'This way', which effectively link your ideas. However, some transitions could be more sophisticated to improve the flow. For example, the transition between the importance of the reception and the specific suggestions could be smoother. Overall, the paragraphing is appropriate and the progression of ideas is clear.

Lexical Resource — Band 6.5

You demonstrate a sufficient range of vocabulary to convey your ideas clearly. Phrases like 'first point of contact', 'strengthen the bond', and 'utilization of space' are used effectively. There are some minor errors in word choice, such as 'unsatisfactory of' (should be 'dissatisfied with') and 'disallow other visitors' (should be 'discourage other visitors'). While you attempt some less common vocabulary, there is room for more precise collocations to elevate the professional tone. The vocabulary is adequate for the task and does not impede communication.

Grammatical Range and Accuracy — Band 6.5

You use a mix of simple and complex sentence structures, which is good. However, there are several grammatical slips, such as 'most of the visitors were unsatisfactory of' (incorrect adjective usage), 'others complaint' (should be 'complained'), and 'addition of aesthetic plants' (missing article 'the'). Additionally, 'I also want to suggest you to have' is slightly awkward; 'I would like to suggest that we have' would be more formal. Despite these errors, the meaning is always clear, and the grammar does not significantly hinder the reader's understanding.

See this exact question answered at other band scores — the same prompt compared across bands.

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