Band 6.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.0 · Cambridge IELTS 12 · 2026-08-12

IELTS Writing Task 1 question

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Write a letter to your manager. In your letter

• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ................. ,

Student answer (Band 6.0)

Dear Sir,

Many report has been received about the reception, where visitors to our company arrive. The accusation rages from poor customer service, delay in accessing necessary information and some times missing items from the visitors. The front desk remains a significant image maker of the organization. In my opinion, we require the employment of a trained receptionist.

To start with, the accusations are too many to ignore, recent complaint was about neglect experienced by one of our major client from abroad, which is not a good impression for our company.

The reception is a very significant section of our company that receives visitors and create a good image concerning the organization and should be handled by professionals.

In my opinion, employing a well trained front desk representatives will help the company regain its lost reputation.

In conclusion, I believe that the person handling the position is inexperienced and should be replaced.

I look forward hearing from you.

Yours faithfully

Agubo Stanley

AI examiner evaluation

Task Achievement / Task Response — Band 6.0

The letter addresses all three bullet points of the prompt: describing complaints, explaining the importance of the reception, and suggesting improvements. However, the development of these ideas is somewhat limited. While you mention complaints such as 'poor customer service' and 'missing items', the explanation of why the reception is important is repetitive, appearing in both the second and third paragraphs. The tone is generally appropriate for a formal letter to a manager, though the language used to describe the current staff as 'inexperienced' and needing to be 'replaced' is quite blunt and could be phrased more professionally to better suit a workplace context.

Coherence and Cohesion — Band 6.0

The letter is organized into clear paragraphs, which helps the reader follow the structure of your argument. You use some cohesive devices such as 'To start with' and 'In conclusion' to signal the progression of your ideas. However, the flow between sentences is occasionally mechanical, and some transitions feel abrupt. For instance, the jump from describing the complaints to stating the importance of the reception could be smoother. Additionally, the referencing is sometimes slightly unclear, such as the use of 'the accusations' which refers back to the complaints mentioned in the opening paragraph. Overall, the logical progression is sufficient but could be more sophisticated.

Lexical Resource — Band 6.0

You demonstrate an adequate range of vocabulary for the task, using terms like 'significant image maker', 'reputation', and 'professionals'. However, there are several instances of awkward word choice and collocation errors. For example, 'Many report has been received' should be 'Many reports have been received', and 'The accusation rages from' is an incorrect use of the verb 'rage' (likely intended 'ranges'). Furthermore, 'image maker' is not a standard collocation in this context. While these errors do not prevent the reader from understanding your message, they do limit the precision and naturalness of your writing.

Grammatical Range and Accuracy — Band 6.0

The letter contains a mix of simple and complex sentence structures. There are several grammatical errors throughout the text, such as subject-verb agreement issues ('Many report has been received', 'recent complaint was about neglect experienced by one of our major client') and missing prepositions ('I look forward hearing from you' should be 'I look forward to hearing from you'). While these errors are noticeable, they do not impede communication. To improve, focus on proofreading for pluralization and ensuring that complex structures, such as gerund phrases after 'look forward to', are used correctly.

See this exact question answered at other band scores — the same prompt compared across bands.

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